The Most Reliable & Trusted
VOIP Service Provider
in Canada
March 20, 2015

3 Essential Elements To A Successfully-Run Call Centre

If it’s one thing we know, here at MeloTel, it’s that nothing beats the telephone in the business world of communication. Of course, the internet is arguably the planet’s most widely-used source of sending messages these days. And this is exactly why VoIP technology is so integral to today’s business world. Doing business over the internet – via your phone – is changing the ways in which business is done. And it’s helping for businesses to be more successful!

In many cases, business owners require a lot of employees to be working the phones for them. This is where a call centre environment needs to be established. But, in addition to top-of-the-line call centre equipment – phones, computers and other necessities – there are some very important elements to a successfully-run call centre. It’s important to have them in place before you begin business operations every day.

Here are three essential elements:

1. Talented employees. Okay, let’s be honest. Working on the phone is no simple feat. We’re talking about having to speak to prospects who, in most cases, you’ve never met before. Establishing a rapport, building trust and beginning a business relationship are during-the-first-call tasks that aren’t very easy to accomplish. Clearly, you’ll need very talented staff members to represent your business in the best ways possible.

Seek energetic individuals who are go-getters. Positive attitudes combined with a motivation to succeed are important character traits in call centre employees. You’ll also want to ensure that your hires are good with working in team situations. Obviously, they will be working among many other employees each day, so having a staff comprised of people who get along will be integral to your company’s success.

2. A positive working environment. Many call centres falter by having cramped workspaces. Firstly, this only serves to promote claustrophobia. People need space to move around, breathe and feel comfortable with their personal spaces. Secondly, call centres are noisy. While it’s good to have a strong sense of energy in the air, you don’t want your on-the-phone prospects to get distracted by an excess of background noise.

Set up your office in such a way that each of your employees has ample work space. Work stations should be able to easily accommodate your computers, phone equipment and other required elements of the job. You’ll also want to decide if you want your employees to follow a dress code or if you prefer a casual atmosphere. All of these decisions will determine the type of productivity you get out of your staff.

3. Top-of-the-line hardware and software. When it comes to your call centre, you can’t afford to be cheap. We’re not talking about overspending. But we are talking about utilizing top-notch equipment. Consider the amount of money you’ll be saving when you’re not forced to continually replace your faulty equipment. Thankfully, MeloTel’s online shop offers top-of-the-line telephone equipment at discounted prices – so you’re able to live the best of both worlds.

In addition, MeloTel offers DaFeeder Preview Dialer – an essential part of any well-run call centre. Gone are the days of manual dialing. This awesome feature provides your staff with the ability to manage campaign dialing and dispositions with web-based software. With a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance, DaFeeder Preview Dialer is a must-have for your business.

For more information, please don’t hesitate to call us at 1-888-MELOTEL!

0 Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us