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The Most Reliable & Trusted
VOIP Service Provider
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May 24, 2018

3 Easy Ways To Excite And Engage Your Customers

At MeloTel, we like to consider our team to be of the “practice what you preach” variety. This is why the many different pieces of advice we dole out in our blogs are tidbits we take to heart and practice ourselves. Today, we’d like to take the opportunity to offer a few tips that we regularly adopt in order to grow our company’s reputation amongst the members of our customer base. We’ve have great success with the following suggestions. We’re confident they’ll help your business too!

Here are three easy ways to excite and engage your customers:

1. Be a human, not a “representative”.

At MeloTel, it’s vitally important to us that we provide top-of-the-line customer service to our clients. And we feel that we’re able to do by taking a “be yourself” approach to our interactions. Gone is a lot of industry jargon and present is a lot of good-natured conversations. We consider it a duty of ours to get to know our customers personally so that we can truly meet each of their individual and specific needs any time they contact us for help. It’s all about being a human – not just a representative of a brand.

“At the heart of everything, it’s important to understand that every customer wants to feel you understand their needs and that they can relate to your brand,” says Audrey Ference on Outbrain.com, “This is easier for fun consumer brands like Red Bull or Nike than for more conservative brands like banks or B2B companies. But even these businesses can be humanized without trying to squeeze themselves into a contrived persona that won’t resonate with their audience.”

2. Accept negative feedback and implement necessary changes.

Listen to your customers. They know best when it comes to how good your company is at making consumers feel welcome, appreciated and well taken care of. If a customer complains, take the incident as an opportunity to learn more about how you can better your products, services or customer service practices. Learning from your mistakes can only make you better.

“While it can be hard to hear sometimes, honest negative customer feedback can be one of the most important drivers for a change in an organization,” explains Ference, “Ultimately whatever customer experience strategies you employ, be consistent – think about the brand messaging you employ, your customers’ end-to-end experience from their very first interaction and the various departments these customers will move through.”

3. Hold a contest.

This is one of our favourite things to do, here at MeloTel. And, we have one of our most fun and exciting contests taking place right now! Allow us to remind you that we’re currently running our “Cutest Pet Contest” on Facebook. To enter, simply visit the MeloTel Facebook Page, be sure to LIKE it and then add a picture of you and your pet in the comment section of our post about the contest. Just click this LINK to the post!

“Who doesn’t enjoy getting free stuff?” asks John Rampton on Forbes.com, “We all do. Take advantage of that and hold a contest for your customers. Not only will you grab their attention, you’ll also engage them by rewarding them for their participation.”

For information about any and all of MeloTel’s cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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