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August 15, 2016

3 Really Cool Things MeloTel Can Do For Your Business

Back when we were in grade school, most of us really put a lot of emphasis on how “cool” we were. What we wore, what we listened to, who we hung out with and even how we spoke all played major roles in determining our overall coolness. Well, let’s face it. Not much has changed, has it? As business owners, we all strive to make our companies cooler than the next ones. And, at MeloTel we strive to make your company as cool as can be!

Here are three really cool things MeloTel can do for your business:

1. Let you “barge in” on phone calls live as they are happening. If you’re interested in gaining cool points by being the provider of the best customer service in your industry, you’ll certainly get a kick out of our Monitor/Whisper Control Panel. This incredible feature changes the way that you’re able to monitor the calls of your phone agents and provide feedback to them. Gone are the days when you had to wait for recordings in order to monitor performances.

With Monitor/Whisper Control Panel, you not only get to listen to calls live and as they happen, but you’re able to “whisper” information to your phone reps in order to assist them with answering questions and handling potential complaints. If absolutely necessary, you can also “barge in” to take over the calls so that no call backs are needed. This greatly improves customer satisfaction as it resolves issues on the first calls.

2. Let you check your voicemails on your computer. How cool would it be to be able to listen to your voicemails on any device of your choosing? Whether it’s your desktop or laptop computer, smartphone or tablet, MeloTel’s Voicemail To Your Email feature will enable you to do just that. When voicemails are left for you, this awesome innovation, which comes as part of our Commercial Phone Services, will send them to your email inbox as mp3 files!

It has provided our customers with very effective ways to store and file their messages, while ensuring that none of them get overlooked. Voicemail To Your Email is also a cool way to help you multi-task. You can click on each file to listen to the messages while continuing to work away on your computer. MeloTel clients, who have taken advantage of this feature, report that it significantly increases their productivity throughout their work days.

3. Let you call a number from a company website without dialing it. One of MeloTel’s primary objectives is to make life easier for our customers. The way we figure it is if we’re able to free them from performing menial and time-consuming tasks, each day will go a bit smoother for them all. The MeloSIP Click2Call feature is one of the coolest perks that come along with our Commercial Phone Services!

It allows you to surf the internet for phone numbers at your leisure. Once you find the phone number that you’re looking for, all you need to do is click on it and the number will be dialled. Essentially, the MeloSIP Click2Call feature turns all phone numbers on the internet into clickable links. You no longer need to dial the numbers yourself in order to put the calls through. Sometimes, it’s the smallest things that have the biggest impacts.

For more information about these and all of the other really cool things that MeloTel can do for your business, please don’t hesitate to contact us by calling 1-888-MELOTEL or using the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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