MeloTel clients and blog readers alike are no strangers to the fact that our company prides itself on making things easy. Take, for example, the ways in which you can contact us. Naturally, we champion the use of the good old telephone (good “new” telephone, actually – it’s all about VoIP!). But we also give people the option of contacting us via the Live Chat feature on our website.
In addition, our Contact page offers you a form to fill out with your inquiry so that we may contact you directly to address your question, concern or interest in our services. The bottom line is that we feel being accessible is one sure-fire to make life easy for the people who wish to get in touch with anyone from our company.
We’re happy to announce that MeloTel has launched yet another initiative to ensure an ease of stress and a carefree approach to processing your monthly payments. Firstly, we now accept American Express from our Canadian clients. This initiative will provide more options to our Canadian clients in order to make the process of paying for their MeloTel services a lot easier.
Secondly, we now offer direct debit to all MeloTel customers. This will enable them to automatically pay for their services from their business accounts. The option gives busy entrepreneurs the peace of mind in not having to lift a finger to make their payments to MeloTel each month. It certainly relieves any stress associated with potentially forgetting to put your payment through. Our direct debit automated system does all the work for you!
On Curatti.com, Paolo Fabrizio seems to agree with our stance on making life easy for customers. He writes that when you reduce customers’ efforts and save them time, it can work wonders for the reputation of your brand.
“What I suggest, is that you find new ways to reduce customer effort either on voice and text channels,” recommends Fabrizio, “Practically, keep trying to decrease waiting/response time over the phone, as well as the number of overall digital interactions (email, chat, social network, apps). Of course keep testing, learning and improving by paying close attention to customer’s feedback.”
By accepting American Express and offering direct debit as two new ways to help MeloTel’s clients put through their monthly payments, we’re convinced we’re helping to make their lives easier. But we don’t plan on stopping there. If you have any suggestions about how we can continue to make life easier for you, please don’t hesitate in letting us know about them!
“Rather than asking the client to adapt to your business, you should be the one that does everything possible to adapt to their needs,” insists Business Woman Media, “This is the only fair and proper way to treat clients. Remember that the customer is always right.”
Contact us today by calling 1-888-MELOTEL or using the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"