4 Easy Ways To Go Above And Beyond For Your Customers

Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time! At MeloTel, we strive to provide…

Shining The Spotlight On 3 More Of Our Great Clients

From time to time, the MeloTel team enjoys shining the spotlight on some of its great clients. And why shouldn’t we? We take great pride in the fact that we’re affiliated with some of the most innovative and successful businesses in the continent. And, as we proved in our last blog, we’re certainly not above giving any credit where it is due. If a company provides excellent products and even better customer service, it deserves…

Red Bull Gives The Ultimate Customer Experience…Not Just Wings!

At MeloTel, we’re big-time believers in providing our customers with the type of customer service that we’d like to receive ourselves. It’s never lost on us that we’re customers too. So, we make it a point to provide each and every one of our clients with an enjoyable experience each and every time they interact with our team. As you can imagine, we much prefer to work with and support businesses that operate using the…

The Never-Ending Importance Of Checking Your Voicemails

“I don’t even check my voicemails anymore. What’s the point? I usually just get text messages or emails anyway.” This is a comment we heard from a colleague this past weekend and we were pretty surprised to hear it. There seems to be a prevailing notion, according to our colleague, that voicemails are no longer necessary since so many forms of written communication are readily available to the general public. Yes, it is true that…

4 Ways To Develop A Sense Of Trust Over The Phone

The beginning of any new relationship is usually an exciting time. It can also be a bit nerve-racking. That’s because you have a lot of work to do in order to truly get to know the other person. Relationship building takes time and, therefore, a lot of patience. But, imagine you had to do all of this getting-to-know-someone stuff over the phone. It’s a lot harder! As we’ve pointed out in many blogs of past,…

Eliminating The “Out Of Office” Excuse

There once was a time when business owners who had to leave their offices were unable to be reached by phone. They’d simply let their answering machines do the talking for them whenever someone would call their offices. Explanations of their absences and promises to return calls would generally be the gist of the information left in their voicemail greetings. And customers would leave messages in hopes to hear back. Today, things are much different….

Is Your Company Website Bringing In Enough Business?

Your company website is intended to intrigue online visitors to become customers. But how often are your visitors contacting you directly? Do you find that you’re getting more website traffic than you are callers? Perhaps, your site isn’t generating enough traffic to begin with. The problem, you may be surprised to find out, may be in the way your website copy is written. When it comes to SEO, website content counts for quite a lot….

MeloTel Had A Blast At Last Week’s Better Business Expo In Hamilton

Last week, the MeloTel team had the pleasure of attending its second Better Business Expo of the year. Taking place on July 27th at Carmen’s Banquet Centre in Hamilton, Ontario, the second instalment of the Better Business Expo was every bit as enjoyable as the first one that took place on March 30th at Le Parc Banquet Hall in Thornhill, Ontario. What exactly is the Better Business Expo? The Better Business Expo, in case you…

Keep In Touch: Three Simple Words That Mean So Much

“Keep in touch”. Three simple words. And yet they carry so much importance. However, it seems that many people just throw those three simple words out when parting with acquaintances because it seems like the appropriate thing to do. As a business owner, however, you don’t have such a luxury. To you, keeping in touch is a must. Being in regular contact with your customers, after all, is a key to business success. Statistics have…

The Importance Of Feedback Going Both Ways

When you assume an authoritative role at your business, it means that you have a lot of responsibilities. For business owners, managers and supervisors, the employees at your company operate “on your watch”, meaning that you have to account for their performances, whether they’re good or bad. This is why feedback that goes both ways is so important. Naturally, it’s important for you to communicate to your team members about the various things they need…