3 Ways To Improve The Performances Of Your Phone Agents

In order to manage a staff of high performing phone agents, it’s important for call centre managers to have strong relationships with their reps. That means keeping the lines of communication open, showing gratitude, recognizing jobs well done and boosting employee morale through everyday good-natured interactions. Of course, there are a few other techniques that can help along the way. Here are three ways to improve the performances of your phone agents: 1. Share your…

3 Effective Ways To Provide Feedback To Your Phone Agents

As a call centre manager, your team depends on you. Your employees don’t just look to you for leadership, they look to you for assistance as well. It’s one thing to tell your staff members what their job descriptions are. It’s another thing to guide them along the way to help them perform at their best. At the end of the day, your ability to provide helpful feedback will determine your success as a call…

Giving Your Phone Agents The Tools They Need To Succeed

In our last blog, we revisited the all-important topic of making your call centre a better place to work. More specifically, we focused on the various ways you can help ease the pressure that comes with the job of being a phone agent. When you’re able to effectively communicate with your staff members, allow them moments of stress relief throughout each day and offer them regular feedback, you’ll be helping to make happy employees who…

Being A Good Communicator Makes The Jobs Of Your Phone Agents Easier

If you run a call centre business, you have many different tasks to tend to each day. Not only is it your job to find ways to market and promote your business, but you have numerous employees to manage. As a call centre manager, you have to consider both the emotional well-being and the talent of the people you hire to work the phones. Working the phone can be tough. But there are some things…

4 Ways To Ensure Your Phone Agents Are Performing At Their Best

Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls – or accept incoming calls – and speak to people they’ve never met before. However, their jobs entail that they speak to their leads and customers almost as if they were best friends. Tone, inflection and wording are all huge. Putting forth an equal combination of friendliness and professionalism is of major importance to any…

The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this…

How To Overcome Objections During Phone Sales

As a provider of cloud-hosted Commercial Phone Services, the MeloTel team often heralds the work done by phone agents all over North America. Firstly, we know they often get a bad rap. It’s not uncommon to come across someone who hates hearing from telemarketers during dinner time. We know, however, that people who work on the phones have important jobs. Many companies rely on phone sales to get their products in the hands of customers….

Bettering The Phone Agent Experience In Your Call Centre

Call centres all over North America employ some of the hardest workers in the continent. As we’ve pointed out in many past blogs, call centre phone agents have incredibly hard jobs. Many are required to make north of a hundred calls per day! That’s a lot of different phone calls with a lot of different personalities. On many of their calls, they will be embroiled in difficult conversations that require the overcoming of numerous objections….

5 Phone Etiquette Tips That Will Improve Your Customer Service

At MeloTel, we’re immensely proud of the fact that our cloud-hosted Commercial Phone Services have helped many a North American business owner to better run his/her business. With calling capabilities that no landline could ever provide, our VoIP-based phone services allow for much greater abilities to communicate. This has driven customer satisfaction to all all-time highs for many of our clients! Of course, phones can’t work themselves. It’s imperative that every company that conducts business…

How To Make Your Over-The-Phone Customer Service Stand Out

In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that asks you to sound pleasant and be polite. Tell you something you don’t know already, right? It’s a no-brainer to be nice to people. However, there are some customer service practices that can help set your brand apart from its competitors. What can you do to make your over-the-phone customer service stand out? Read on….