How Your Online Store Can Determine Your Holiday Season Success

With a little over a week left for Christmas shopping, consumers from all over North America are undoubtedly making heavy use of the internet. Online shopping is often regarded as the best way to easily find what you’re looking for. However, it’s also known as an excellent last minute shopping option. In many cases, shoppers look for items in brick and mortar stores and when they can’t find them, they hop online to place orders…

Delivering Your Best Customer Service Is A Holiday Season Must

Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time of year than now to turn up your customer service levels. Undoubtedly, your call volume has increased over the past few weeks. With holiday shoppers all over North America looking for the perfect gifts for their loved ones, your business is being called upon at a higher rate than normal for help. Keep in mind…

3 Ways To Get Your Company Website Holiday Season Ready

With Christmas just a little over a month away and the holiday shopping season now in full swing, there is no better time to update your company website than right now. Let it never be lost on you that, in today’s world, the vast majority of consumers go online to browse products and compare prices before they visit brick and mortar store locations. And some don’t visit any physical store locations at all! Online shopping…

Preparing Our Team And Our Clients For A Wonderful Holiday Season

On behalf of the entire MeloTel team, we’d like to take this opportunity to offer all of our friends, family members, colleagues and clients a very joyous holiday season! You may be thinking that it’s a bit early to start offering holiday well wishes, but that’s not the way we see it. If you know anything about the MeloTel team, you know that we love the holidays. And we always enjoy celebrating them together. This…

5 Customer Service Tips To Implement For The Holiday Season

With Halloween just around the corner, we’re all in scary, ghoulish, trick-or-treat mode. But when the calendar flips over to November the following day, we’ll all be in festive, cheerful, holiday mode. In other words, business is about to pick up! For the majority of retailers across North America, the holiday season brings an expected rush of new customers who will be looking to purchase gifts for their loved ones. As a result, their customer…

3 Reasons To Blog Throughout The Holiday Season

In our last blog, we stressed the importance of sprucing up your company website for the holiday season. And even though we’re only midway through October, it is definitely the time of year to begin considering the steps you plan on taking to make the upcoming holiday shopping season a successful one for your business. Part of a “spruced up” website is a regularly updated blog. Naturally, you should post entries all year round. This…

5 Holiday Season Customer Service Tips

The MeloTel Blog has been discussing the concept of providing optimum customer service throughout the holiday season quite a lot lately. Sometimes, providing the best possible service means finding ways to satisfy customers even when no one is available to take their calls. Obviously, this entails having an adequate voicemail greeting in place. Providing accurate information that can help customers throughout the holidays is imperative if you want to maintain your brand’s reputation. But that’s…

Getting You Ready For Your Best Holiday Season

Getting You Ready For Your Best Holiday Season

Welcome to December everyone! The time really does fly by, doesn’t it? It feels like just yesterday, we were welcoming in the new year of 2014. But, then again, we probably feel that way every year, don’t we? As they say, “time flies when you’re having fun”. And, at MeloTel, we certainly had a lot of fun in 2014! We moved to a new Markham, Ontario-based office, grew our incredible team with awesome new staff…

Deliver Something New This Holiday Season

With the holiday season fast approaching – and let’s be honest, it’s already here! – shoppers will be hitting the malls for something new. Of course, the new year will be here in just under two months, so the entire feeling of starting anew is beginning to enter people’s minds. As a business owner, you are no doubt thinking of new ways to promote your business all the time. But is there a better time…

Get Your Holiday Season Off To A Flying Start

It’s finally November! Well, maybe not “finally”. To be honest, it feels as if 2013 has completely flown by. And what a year it has been for MeloTel! So much has happened within the span of a year that it has made us feel that, even though it is flying by so quickly, we’ve grown so much. With that, we’d like to send a very special thank you to each and every one of you…