14 Mar Customer Service, Industry News, MeloTel Features How Regular Feedback Sessions Can Boost Call Centre Productivity March 14, 2023 By user In the call centre industry, phone agents are the backbone of the operation. They are responsible for providing excellent customer
02 Feb Customer Service, MeloTel Features, MeloTel News Feedback Plays A Crucial Role In Your Call Centre’s Success February 2, 2023 By user Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the
17 Feb Customer Service, Industry News, MeloTel News Why Providing Employee Feedback Is So Important February 17, 2022 By user Employee feedback involves the providing of any information that is exchanged between employees. Generally, the information regards employee performance. Feedback
03 May Customer Service, Industry News, MeloTel Features How To Provide Call Centre Feedback To Your Remote Phone Agents May 3, 2021 By user Has the pandemic forced your call centre employees to make and take phone calls from home? If so, you’re certainly
25 Aug Customer Service, Industry News, MeloTel Features Quality Feedback Is All In The Phrasing August 25, 2020 By user 0 comments It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what
07 Aug Customer Service, Industry News, MeloTel Features How Feedback Is A Key To Your Company’s Success August 7, 2020 By user 0 comments No matter what type of business you run, feedback will always be a very important part of its success. Think
23 Jul Industry News, MeloTel Features, MeloTel News Feedback Is A Necessity In The Call Centre Environment July 23, 2020 By user 0 comments Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s
25 Oct Customer Service, Industry News, MeloTel Features Revisiting The Importance Of Quality Feedback In Call Centres October 25, 2019 By user 0 comments As we highlighted in our last blog, feedback sessions should be conversations that involve the thoughts and concerns of both
24 Oct Customer Service, Industry News, MeloTel Features 3 Signs Your Feedback Style May Not Be Helping Your Phone Agents October 24, 2019 By user 0 comments For every call centre business, there is an all-important facet of performance enhancement that must be practiced. And, as we’re
20 Aug Customer Service, Industry News, MeloTel Features How Accepting Customer Feedback Makes Your Business Better August 20, 2019 By user 0 comments In our last blog, we offered up some very important steps to becoming a customer service champion. We ended it