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3 Keys To Getting The Most Out Of Your Call Centre Employees

In our last blog, we revisited the ever-important concept of increasing productivity in your call centre. If you notice, our tips had everything to do with empowering your employees and making them feel valued. If we’ve said it once, we’ve said hundreds of times: happy employees are productive employees! Here are three keys to getting the most out of your call centre employees: 1. Let your agents be themselves. Yes, it’s wise to have sales scripts. Naturally, you want there…

How To Make The Lives Of Your Call Centre Employees Easier

Call centre work isn’t easy. There are many who will read that sentence and immediately feel that it’s an understatement. For anyone who has ever worked on the phone, we applaud you. We know how difficult it can be to perform cold calls all day long, attempting to sell products and services to people you’ve never met and who have never heard of you before. You deserve recognition. To be honest, you deserve a lot more than that! So, to…

4 Ways To Boost The Energy Levels Of Your Employees

It may be hard to believe but we’re nearly at the halfway point of 2017. (See what we did there? “May”) This is the time of year when many people begin feeling the drag of each work day. Longing for another holiday (it’s a good thing the Victoria Day long weekend is coming up, we suppose), workers tend to need a little added motivation to come into their jobs each day. Let it not be lost on you that motivating…

MeloTel Is The Proud New Sponsor Of Scout!

The MeloTel team is proud to announce that it is the brand new, official sponsor of a wonderful horse named Scout. If this announcement has raised your eyebrows, we understand. It’s not your run-of-the-mill business decision. But this one certainly comes from the heart as Scout is a therapy horse that lives at WETRA, an Essex, Ontario-based therapeutic riding facility. What is WETRA all about? Founded in 1971 as WARH (Windsor Association of Riding for the Handicapped) by Windsor radiologist…

3 Signs Your Feedback Style May Not Be Helping Your Phone Agents

For every call centre business, there is an all-important facet of performance enhancement that must be practiced. And, as we’re quite sure you’ve surmised from the title of today’s blog, that facet is feedback. Feedback, it must be stressed, isn’t just about telling call agents what they’re doing wrong. It also has a lot to do with informing them about what they’re doing right. Are you providing feedback the right way? Here are three signs your feedback style may not…

How To Create A Culture Of Positive Feedback In Your Call Centre

For many call centre managers, providing feedback to their phone agents is considered one of the hardest parts of the job. That’s because they know that, in many cases, the feedback they provide may hurt the feelings of the recipients. However, that’s life. And, more importantly, it’s your business that’s at stake if its employees are not performing at the standards required of them. At MeloTel, we’d like to argue that all feedback is positive feedback. What we mean is…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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