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4 Smart Ways To Go About Giving Employee Feedback

In our last blog, we revisited the topic of employee feedback and stressed to business owners and office managers the importance of providing it – both positive and negative. Naturally, it’s a good idea to boost the morale of your employees by acknowledging their jobs well done. However, it’s also necessary to inform them about the areas of their jobs where improvement is needed. What are the smartest ways to go about giving employee feedback? Here are four ideas: 1….

How Important Is It To Provide Regular Employee Feedback?

All employees need feedback, both of the negative and positive variety. Regularly offering the members of your staff a healthy and fair combination of constructive criticism and words of encouragement is essential to the overall success of your business. After all, your employees are the ones who allow for your company to function. Without them, you wouldn’t have much of a business to run, would you? Why is constructive criticism necessary? Firstly, it’s important to note that “negative” feedback really…

5 Top Benefits Of Providing Employee Feedback

Your company is only as strong as the employees who work for it. That statement rings true for each and every one of your customers. Because when they call your business, looking for assistance, they immediately associate the representatives on the phone with what your brand is all about. If they receive excellent customer service, your business looks good. If they are disappointed with their interactions, your entire brand gets a bad name. This is why providing feedback is so…

5 Ways To Provide Employee Feedback Effectively

In our last blog, we excitedly introduced our brand new Monitor & Whisper Control Panel! This great service – as you may have already read – provides call centre managers with the ability to listen in on the live calls taken by their employees. It not only allows for monitoring, but it also enables supervisors to “whisper” information to their reps during their live calls. The service greatly increases a company’s ability to provide excellent customer service. This is what…

Why Is It So Important To Provide Feedback To Your Call Centre Employees?

If the title of today’s blog seems like a silly question – good – that means you’re already on the right track! It should be considered absurd to not provide call centre employees with feedback. In fact, we’d be willing to argue that out of all job types, call centre phone agents require the most attention from their superiors. As the owner of a call centre business, it’s important that you never neglect the feelings of your employees. Call centre…

How Important Is It To Provide Your Employees With Regular Feedback?

We have to admit that the question posed by the title of today’s blog has an incredibly simply answer: very. Let it not be lost on you that communication always has been and always will be an incredibly important part of any relationship. Many would argue that it’s the most important part! And that is certainly true for the employer/employee relationship. Simply put, provide regular feedback to your employees if you want your business to be successful. A very interesting…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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