The Extreme Importance Of Expressing Empathy

You may have noticed, this week, that our blog is focusing on the theme of professional telephone etiquette. Having already covered the importance of smiling while on the phone and initiating top-quality holding procedures, we figured it was time to delve into another integral element of providing top-of-the-line customer service. The ability to offer empathy is something every customer service phone agent should have. What is so important about expressing empathy? It’s the clear marker…

Delivering Your Best Customer Service Is A Holiday Season Must

Providing top-of-the-line customer service is important all year round. But, it can be argued that there’s no more important time of year than now to turn up your customer service levels. Undoubtedly, your call volume has increased over the past few weeks. With holiday shoppers all over North America looking for the perfect gifts for their loved ones, your business is being called upon at a higher rate than normal for help. Keep in mind…

Ensuring Your Holiday Customer Service Style Boosts Your Brand’s Success

Although Black Friday and Cyber Monday are now behind us, there is still plenty of the holiday shopping season left before Christmas comes. In fact, with December starting tomorrow, business owners all across North America should anticipate things picking up. Needless to say, it’s a very busy time for retailers of all kinds. Preparing your team to provide the best customer service possible will mean the difference between huge success and ultimate failure. Keep your…

5 More Phone Etiquette Tips That Will Improve Your Customer Service

In our last blog, we revisited the ever-important topic of phone etiquette and listed a number of ways you can improve your customer service. At MeloTel, we feel strongly that following these simple tips will greatly help any call centre business or other company that predominantly engages with its customers over the phone. But you can never give enough good advice, right? In today’s blog, we’ll conclude our list of tips. Here are five more:…

How To Make Your Over-The-Phone Customer Service Stand Out

In any blog you read about providing excellent customer service, you’re bound to receive the cookie-cutter style of advice that asks you to sound pleasant and be polite. Tell you something you don’t know already, right? It’s a no-brainer to be nice to people. However, there are some customer service practices that can help set your brand apart from its competitors. What can you do to make your over-the-phone customer service stand out? Read on….

You Can Always Count On The MeloTel Team To Be At Your Service!

At MeloTel, we have long heralded the importance of having strong team players on your staff. Without individuals who genuinely like working together, you’re bound to have friction in the workplace. This does not breed success. Instead, a group of co-workers who regularly find ways to support each other is an integral key to business growth. We’re happy that the MeloTel team is a shining example of a group of team players! One of the…

3 Ways To Make Your Customer Service Practices Unbeatable In 2018

In 2018, your customers are going to expect a lot more from you. Consider this: We now live in a world where people can order items online without even having to lift a finger. New technology, like Amazon’s Alexa, can provide users with an abundance of services simply by following voice commands. What we’re basically saying here is that it is incumbent upon your business to find ways to make things easy for its customers….

The Art Of Turning Irate Callers Into Fans Of Your Brand

Anyone who has ever worked on the phone knows the importance of providing excellent customer service. However, it can be pretty difficult to offer pleasantries to someone who is verbally abusive. All phone agents have experienced irate callers at some point. The most talented of phone agents, however, know exactly how to turn these irate callers into fans of their brands. Take a moment. A knee-jerk reaction will not help you in moments when you’re…

4 Ways To Develop A Sense Of Trust Over The Phone

The beginning of any new relationship is usually an exciting time. It can also be a bit nerve-racking. That’s because you have a lot of work to do in order to truly get to know the other person. Relationship building takes time and, therefore, a lot of patience. But, imagine you had to do all of this getting-to-know-someone stuff over the phone. It’s a lot harder! As we’ve pointed out in many blogs of past,…

5 Customer Service Practices That Always Make Good Impressions

It’s hard to disregard customer service as a number one priority when it comes to running your business. Customers may love your products and services, but what they cherish the most is the respect and appreciation they feel when they do business with you. Consider your own feelings when you deal with other businesses as a customer. Don’t you like being referred to by name? Don’t you appreciate when people are easy to work with?…