The Importance Of Expressing Empathy To Grow Your Brand Image
“I’m sorry to hear that.” “Aww, that’s too bad.” “Oh well, tough.” The three phrases listed above simply do not
“I’m sorry to hear that.” “Aww, that’s too bad.” “Oh well, tough.” The three phrases listed above simply do not
You may have noticed, this week, that our blog is focusing on the theme of professional telephone etiquette. Having already
Earlier this month, we posted a blog that listed some choice phrases that all customer service phone agents should use.
Arguably, customer service phone agents have some of the hardest jobs in existence. They spend several hours of their days
Before becoming members of the Melo Technology team, many of us previously worked in jobs that involved over-the-phone customer service.
Providing customer service over the phone requires a little pizzazz. After all, you don’t have the luxury of facial expressions
No matter your industry, you’re undoubtedly about to experience a pretty busy time of year. During the holiday shopping season,
Successful businesses have customers that offer them long-term support. But how is such loyalty gained? It’s all about meeting the
Not every customer is a consumer alone. Of course, many customers are business owners too. Enter the world of business-to-business
At MELO Technology, we’re not just tech experts. As well, we’re not just a team of content creators and graphic