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Customer Satisfaction Survey

Thank you for participating in this Technical Support customer satisfaction survey. The following questions were designed to assess your satisfaction with the technical support that you received recently from MeloTel. Please answer in relation to the most recent interaction that you had. Your answers should focus on your experience with the most recent (last) Technical Support Technician with whom you worked. If you have any problems with this survey or any questions that you would like addressed, please contact us…

How Can Putting Callers On Hold Improve Customer Satisfaction?

The following are two phrases that communicate the exact same message in totally different ways. Phrase #1: Hold please. Phrase #2: May I ask you to hold for just a minute or two while I take a look into that for you? Both of these requests are meant to elicit the same result. However, each produces a totally different feeling in the person the request is being made of. Phrase #1 is a demand. It isn’t courteous and it isn’t…

Accessibility Is A Key To Customer Satisfaction

We’re not even at the midway point of December just yet. However, the MeloTel team certainly hopes that you’re already enjoying the holiday season. While the holidays haven’t officially started, we do hope that your business is reaping the benefits of the elevated levels of customer spending all across our continent. With that said, we would like to take this opportunity to remind you of MeloTel’s holiday schedule. We’re keeping it pretty simple this year. The office will be closed…

5 Reasons To Focus On Customer Satisfaction

This coming Monday will mark the last day of August and the last official day that you can enter into this month’s draw for our $100.00 cash giveaway! Oh, you didn’t know? Since the beginning of 2015, MeloTel has been offering its clients the opportunity to win $100.00 each month. In order to be eligible to win the cash prize, all that is required is that you fill out our Customer Satisfaction Survey. It only takes a couple of minutes…

Revealing Our Customer Satisfaction Survey Results

As MeloTel clients are well aware, we offer a monthly opportunity for them to win $100.00 cash simply for filling out our Customer Satisfaction Survey. The survey only takes a couple of minutes to fill out, but the information that it provides our company is worth a lifetime. This is because, at MeloTel, we are steadfastly committed to providing the absolute best customer service in our industry. The feedback provided to us by our clients, through these surveys, has easily…

5 Things Our Customer Satisfaction Survey Has Taught Us

It’s no secret that we, here at MeloTel, are big proponents for excellent customer service. Each day, we strive to be that much better with our customer service practices. At the beginning of this year, we took the initiative to introduce our Customer Satisfaction Survey in an effort to find even more ways to improve upon our customer service regimen. Taking the survey only requires a couple of minutes. But the information it provides will be worthwhile for a lifetime!…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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