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“Hello, how can I help you?” This is a phrase that ALL callers of ANY business should hear only one time per call. Naturally, the question should be asked by the phone agent who picks up the call. Once the question is answered, the representative (and any other representative who speaks to the caller) should already have the information necessary to provide the appropriate customer service. During phone calls when “Hello, how can I help you?” is asked more than…

In our last blog, we revisited the topic of call centre success by highlighting some of the signs of an awesome call centre. In today’s blog, we’d like to continue with that theme by pointing out some more of the keys to call centre success. Here are three: 1. A focus on friendliness. Let’s K.I.S.S. Keep it simple stupid! (Okay, you’re not stupid, we apologize!) But when it comes to providing customer service, it should be a no-brainer to always…

Excellent customer service is made up of a number of components. Among the most obvious is a friendly and approachable demeanour that endears people towards your brand. This is especially important for companies that conduct the majority of their business over the phone. As we’ve pointed out a number of times before, body language and facial expressions don’t translate through phone lines. Therefore, the “nice” needs to be turned way up in order to convey to callers that they are…

Using the internet instead of a traditional landline to operate your phone system can do a lot to help grow your business. For the better part of a decade, MeloTel has been proving that to its customers. The calling capabilities VoIP provides our clients appear endless. The money it saves them is incomparable. And when it comes right down to it, VoIP is simply the way of the future. So it’s best to get on board now! What built-in features…

We’re willing to bet that if you’ve never used a cloud-hosted phone service before, you likely don’t know what all the fuss is about. After all, you’ve been using your landline-based phone service since you started your business and haven’t had many issues, right? Why fix what isn’t broken? Well, at MeloTel, our decade-plus of experience has proven to us that most business owners aren’t aware of just how “broken” their telephone services really are. In other words, they don’t…

The title of today’s blog is a question the MeloTel team gets on a regular basis. Even though we’ve been offering Commercial Phone Services that make use of Voice over Internet Protocol since our company’s inception in January of 2009, there are still many North American business owners who are unaware of VoIP’s benefits. To put it simply, with VoIP, you no longer need a traditional landline in order to use the phone. An internet connection and a receiver is…