Warm Transfers Are Essential For Excellent Customer Service
“Hello, how can I help you?” This is a phrase that ALL callers of ANY business should hear only one time per call. Naturally, the question should be asked by the phone agent who picks up the call. Once the question is answered, the representative (and any other representative who speaks to the caller) should already have the information necessary to provide the appropriate customer service. During phone calls when “Hello, how can I help you?” is asked more than…