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How Can The Olympics Help Your Call Centre Business?

Have you been keeping up with all of the action taking place during the current Summer Olympic Games in Rio de Janeiro, Brazil? Although, there have been some expectedly-tough competitions, they have been pretty thrilling thus far for a number of Canadians. One standout star is 16 year-old Penny Oleksiak of Toronto, who has already captured four swimming medals including a gold in the women’s 100M freestyle. As well, another of our hometown heroes, Andre De Grasse is proving to…

Could Your Business Benefit From Opening A Call Centre?

In many cases, poor customer service is defined by how long a person has to wait when he/she calls a company. “I was literally waiting for someone to pick up for about a half an hour,” we often heard our colleagues say, “Over and over again, I hear this message saying ‘thank you for continuing to hold, your call is important to us’. If the call was really that important, they’d answer it, wouldn’t they?” Immediacy is a necessity. We…

Are You Offering The Comfort Of A Local Call?

How do you feel when you receive a call and notice a local area code popping up on your caller ID? We’re guessing you feel a sense of comfort and familiarity. Now what about getting calls from numbers from other area codes? Not so comfortable and familiar, are you? Believe it or not, most people feel this way. Wouldn’t you just love it if everyone your company called saw your number as a local one? Last month, MeloTel proudly introduced…

Feedback Is A Necessity In The Call Centre Environment

Do you operate a call centre business? If so, the word “feedback” is probably thrown around quite a bit. It’s a necessary part of growing your business. And there are many different types of feedback that your company needs in order to grow. Firstly, you need feedback from your customers. Who better to tell you how your company is performing than those who support it? Secondly, you need feedback from your employees. Who better to tell you what it’s like…

Introducing Dynamic Caller ID Insertion!

We’re willing to bet, that like most businesses throughout North America, you’ve been conducting a lot more work over the phone than normal. Whatever normal was before the start of the coronavirus pandemic, you’re not likely to return to it any time soon. As a result, your ability to connect with your clients, over the phone, is more important than ever. But have you ever found an issue growing your business outside of your geographic location? For many business owners,…

Looking At Our Favourite Business-Growing Innovations

With 2020 now two months old, you’ve had plenty of time to follow through on your New Year’s Resolutions. So, have you? Many North American business owners put “grow my business” on their lists of resolutions. But, in order to do so, it’s important to adopt new and innovative practices. The MeloTel team knows a thing or two about innovations that help businesses to grow. Let’s take a look at a few of our favourites! Commercial Phone Services. MeloTel’s cloud-based…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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