https://melotel.com/wp-content/uploads/2020/05/inner-banner2.png
The Most Reliable & Trusted
VOIP Service Provider
in Canada

Search

Strengthening After Call Work Can Boost Call Centre Production

It’s important for us to highlight – once again – that a call centre phone agent’s job is not an easy one. Being on the phone all day can be tiring, frustrating, aggravating – take your pick. All phone agents deserve credit for being individuals who have chosen to take on tough tasks each and every day. Call centre work is often repetitive work. As a call centre manager, one of your main priorities is to keep your team members…

The Prime Minister Is Working From Home – So Should You!

As you know, the MeloTel team has been quite focused on the worldwide pandemic that is the coronavirus, as of late. Needless to say, our concerns come with good reason. Italy is on an official lockdown, professional sports leagues are suspending their seasons and even the Prime Minister of Canada, Justin Trudeau is self-isolating after his wife, Sophie Gregoire Trudeau, began exhibiting flu-like symptoms after returning from a speaking engagement in the U.K. As reported by Nicole Bogart of CTV…

How Is The Coronavirus Impacting Your Workplace?

By now, you need no explanation of what coronavirus is. The infection, also known as COVID-19, is impacting people all over the world. Latest reports have the total number of global cases greater than 93,000. There have been 3,200 reported fatalities worldwide. According to the World Health Organization, that puts the coronavirus global death rate at 3.4 percent. Here, in Canada, the number of infected people is rising, but thankfully at a very slow rate. According to the Public Health…

Finding More Ways To Step Up Production In Your Call Centre

In our last blog, we revisited the concept of boosting call centre production and offered up some effective ways to do just that. In today’s blog, we’d like to pick up where we left off and continue our list of production-boosting ideas. Find ways to minimize idle time. It’s hard to get call centre phone agents to take call after call without them taking mini-breaks in between. It’s only fair they get breathers. However, such idle time can sometimes drag…

How To Inject Holiday Cheer Into Your Call Centre Environment

With less than a month to go until Christmas, it’s undeniable that the holiday spirit is in the air. Now, if that statement isn’t true for your place of business, some immediate changes should be made. This is especially true if you own and operate a call centre. As we’ve pointed out in numerous blogs of past, call centre workers have tough jobs. Being on the phone all day can be a drag, if we’re being honest. As a call…

How To Increase Productivity In Your Call Centre

All call centre business owners are very well aware of the importance of numbers. Sales numbers, the number of calls taken each day and the number of new customers attained each month are all metrics that are considered vital to a company’s success. However, there are some numbers that can’t exactly be quantified. How happy are your call agents? How motivated are they to come in to work every day? While the answers to these questions cannot be determined by…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us

Back