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Customer Satisfaction Survey

Thank you for participating in this Technical Support customer satisfaction survey. The following questions were designed to assess your satisfaction with the technical support that you received recently from MeloTel. Please answer in relation to the most recent interaction that you had. Your answers should focus on your experience with the most recent (last) Technical Support Technician with whom you worked. If you have any problems with this survey or any questions that you would like addressed, please contact us…

Revealing Our Customer Satisfaction Survey Results

As MeloTel clients are well aware, we offer a monthly opportunity for them to win $100.00 cash simply for filling out our Customer Satisfaction Survey. The survey only takes a couple of minutes to fill out, but the information that it provides our company is worth a lifetime. This is because, at MeloTel, we are steadfastly committed to providing the absolute best customer service in our industry. The feedback provided to us by our clients, through these surveys, has easily…

5 Things Our Customer Satisfaction Survey Has Taught Us

It’s no secret that we, here at MeloTel, are big proponents for excellent customer service. Each day, we strive to be that much better with our customer service practices. At the beginning of this year, we took the initiative to introduce our Customer Satisfaction Survey in an effort to find even more ways to improve upon our customer service regimen. Taking the survey only requires a couple of minutes. But the information it provides will be worthwhile for a lifetime!…

How Unbeatable Customer Service Sets Your Brand Apart

For reasons we’re all aware of, tensions are very high right now. All throughout the continent, people are protesting in the name of justice and equality. Over the past week, we’ve dedicated our blogs to the concept of showing our fellow citizens courtesy, compassion and respect. And, of course, this is vitally important when representing your business. As a business owner, it’s so important to remember that the ways in which you treat your customers is often much more impactful…

Making Unbeatable Customer Service Your Top Priority

On January 4, 2020, MeloTel will celebrate its 11th anniversary as a company. While not as highly-touted as an anniversary with a zero or a five at the end of it, the new milestone is one our entire team is very proud of. It’s an obvious sign that our brand of cloud-hosted telecommunications services and friendly customer service has been a winning combination for more than a decade. We’re not afraid to say that we know it’s the latter that…

Do Customers Really Prefer To Speak With You On The Phone?

People prefer speaking with other people. It’s just that simple. Yes, this is 2019. And yes, there are plenty of ways for us all to contact each other. Email, messaging apps, social media accounts and messages in a bottle (okay, maybe not that last one) are all very popular ways of keeping in touch. However, when it comes to customer service, absolutely nothing beats the live voice. Yes, receiving customer service in person is likely touted as the best way…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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