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How To Deliver Excellent Customer Service During COVID-19

If you’re sick and tired of hearing about COVID-19, we don’t blame you one bit. We are right there with you! A couple of months into this pandemic situation have felt like years, haven’t they? Sadly, this is a situation that we’re all faced with and it doesn’t appear to be ending any time soon. We join you, of course, in being hopeful about a sooner-than-later scenario as it relates to things going back to normal. But, in the meantime,…

Are Your Business Communications Disrupted By The COVID-19 Crisis?

Not sure how your company is dealing with this COVID-19 crisis. However, many small and medium sized businesses have been thrust into a logistical nightmare while facing the COVID-19 crisis. Doing everything they can to cope with the rapid closures of their business, the crisis of keeping the business viable and the challenges of keeping their workforce connected. Business owners and managers are left with trying to find viable options for keeping the workforce working and the business engine running…

MeloTel Commits To Customer Support During COVID-19 Crisis

We’re all going through a rough time right now. The world is collectively battling the coronavirus and with each day that passes, the news seems to get worse. There are many countries on lockdown in an effort to contain and stop the spread of COVID-19. And the way things are looking, it is possible that Canada and the United States may soon follow suit. Most people are sensibly practicing social distancing and working from home. As we announced, in a…

MeloTel Is Offering FREE Phone Services To COVID-19 Support Groups

In the midst of the current coronavirus pandemic, the world is changing in ways the vast majority of us have never seen in our lifetimes. In addition to schools and professional sports being shut down, many businesses across North America are closing their doors in an effort to stop the spread of COVID-19. While these measures are important for the protection of public health, it understandably has a lot of people worried about their financial responsibilities. Major announcements were made…

Happy Canada Day From The MeloTel Team!

It’s that time of year again! The summer has officially gotten underway, the sun is shining down warmly and Canadians are getting ready to celebrate their country’s birthday. Tomorrow is Canada Day! And this year, the Great White North celebrates its 153th year as a nation. On July 1, 1867, the Constitution Act (formerly the British North America Act) united the three separate colonies of the Province of Canada, Nova Scotia and New Brunswick into a single Dominion. Thus, the…

A Dose Of MeloTel’s Tech Support Can Make Your Day

It’s an extreme rarity that you’ll find me writing a blog in the first person. However, my experiences today insist upon me providing a firsthand account of what it’s like to receive customer service from MeloTel’s tech support department. You see, even though I’m a member of the MeloTel team, I too require assistance in order to do my job. And let me tell you, without the fantastic support I receive from my team, I wouldn’t be able to do…

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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