Communication is key. This sentence has made its way into many a MeloTel Blog over the past couple of years – and for good reason. You’ll hear this sentence uttered quite often when discussing relationships. And it doesn’t matter what kind of relationship you’re talking about. Whether it’s a romantic one, one between friends or the one between you and your customers, the sentence must be uttered again and again.
Yes, communication is key. Misunderstandings and misinterpretations often lead to missing out on sales and growing your business. The fact of the matter is that many people have excellent business ideas – but they don’t know how to put them into practice. This has a lot to do with communication skills.
Imagine opening up a business but having no idea how to promote it. This is how many business owners falter. Try running a company without having a good customer service regimen. If you want to be successful, you need to know how to communicate. In today’s blog, we’ll be offering some super-simple tips that you may be surprised many people don’t follow. You may be even more surprised to know how much these simple tips will help turn your business around.
Return Phone Calls. See? We told you the tips would be simple. But don’t assume that this tip is a no-brainer. It should be, of course. But so many business owners forget to return calls promptly. This leads to the assumption that they don’t care about getting the business of the person who left the message. There are many options out there. Don’t lose out on being one of them because you’re too busy to return a call.
Listen. Listening is often heralded as the most important part of communicating. That means shutting up every once and a while. Truly listen to what your customers have to say. You’ll be able to better service them if you get an accurate understanding of how to meet their needs. Too many business owners like to spew out what they can do for their clients. But is that what their clients want?
Ask Questions. If you don’t know the answer to a question, then ask it. Simply assuming that you know what your customers want will not help you to properly satisfy their concerns. What’s the harm in asking a question anyways? No question is unnecessary. Getting to the heart of matters quickly will best equip you to service your clients in ways that will make them happy.
Be On Your P’s & Q’s. Is it so hard to say “please” and “thank you”? You would think it is the way some people like to run their businesses. As customers, we appreciate service with a smile. This is why, at MeloTel, we make sure our clients can actually hear our smiles through the phone! Don’t forget your common courtesies when communicating with your customers. They go a long way.
Be Clear With Your Contact Information. Never end a conversation with a client without reminding them of when, where and how he or she may contact you again. Make it clear that you are only too happy to provide your service. In keeping with practicing what we preach, you may always contact us, here at MeloTel by calling 1-888-MELOTEL or emailing firstname.lastname@example.org.