5 Rules We Follow To Make Our Customers Happy

Here’s hoping you had an excellent Thanksgiving long weekend Canada! It’s back to business for MeloTel today. And, as always, we look forward to serving you. We must admit that we have quite a lot to be thankful for this year. Our business continues to grow as we continue to help the businesses owned by our clients to do the same. We’d like to take this opportunity to thank all of our clients for their many years of support.

Without you, we quite obviously would not be able to grow our brand into the cutting edge telecom provider that it is today. It is our hope to continue to provide you with incomparable products and services well into the future. The way we see it, it’s our way of thanking you all year round. You see, it’s part of the MeloTel mission statement to make our customers happy. And that’s why we follow a certain number of rules that allow us to do so.

Here are five:

1. Save customers money. At MeloTel, we’re very well aware that many business owners have encountered less than savoury experiences with other telecom providers. One of the biggest concerns is that they were overpaying for their services. As a result, MeloTel makes it a point to ensure that our clients receive such money-saving features as our top-of-the-line Commercial Phone Services at much more affordable rates than they have been used to.

2. Be as accessible as possible. People hate waiting. We should know. We’re people. And we hate waiting too! So when customers are forced to sit and wait on hold in long calling queues in order to get customer service, it becomes very frustrating. At MeloTel, we eliminate such wastes of time. Not only do we tend to our phone calls expeditiously, but we offer such customer service options as our “Live Support Chat” which provides immediate and live assistance online.

3. Follow through on commitments. It’s important to be dependable. We know that trust can be lost easily. So when we make promises to our customers, we make sure to follow through on them. It’s pretty easy to lose trust when you don’t make good on your word. Knowing this, it is the MeloTel way to ensure that we provide timely, dependable service each and every time. We also make sure to keep our customers aware of any reasons for service interruptions or delays.

4. Provide incomparable services. MeloTel is proud to offer the type of top-quality services that other telecom providers do not. Our Single Number Reach feature, for example, is often championed as one of the best examples of VoIP technology in our industry. By allowing one phone number to ring five different devices simultaneously, Single Number Reach ensures that our clients never miss their important phone calls!

5. Work to make improvements. No one is perfect. And, therefore, no business is perfect. At MeloTel, we know that there is always room for improvement. So we happily accept feedback from our customers in hopes that it will lead to the betterment of our ability to make them happy. This is one of the main reasons we invite you to take our Customer Satisfaction Survey. The more we know about how to make you happy, the better we’ll be at doing so!

We’d love to know how we’re doing at following the five rules mentioned above. Please don’t hesitate to give us a call at 1-888-MELOTEL to ask any questions or make any comments. As well, you’re always welcome to use our “Live Chat Support” feature on our website. Simply click on the orange rectangle that reads “Online – Have questions?” at the bottom left corner. Talk to you soon!