We are smack dab in the middle of the busy holiday shopping season and you’re most likely experiencing a very busy time at your business. That’s great news! Obviously, this is the time of year when shoppers are out and about and in moods to spend money more than at any other time of year. Naturally, that means that this is also the time of year when your customer service game has got to be at its best.
Here are four ways to step up your customer service game for the holidays:
1. Put on your customers’ shoes. We certainly don’t mean this literally. That would just be weird. What we mean is that it’s wise to pretend that you are a customer of your business. Do what your customers would do. Go on to your website and learn for yourself how easy (or difficult) it is to find what you’re looking for. Give your company a call and see how easy (or difficult) it is to get the correct representative on the line.
By putting yourself in your customers’ shoes, you will be better able to determine the level of customer satisfaction you’re producing. If there is anything about visiting your website or calling your business that you can improve, the time to implement those changes is right away. Remember that the holiday season is a time when you’ll be given ample opportunities to impress members of the buying public so that they become long-term supporters of your brand.
2. Go over and above the call of duty. ‘Tis the season of giving, is it not? This is the perfect time of year to give a little extra. Perhaps you can expedite shipping of a product even though your customer hasn’t asked for it. Maybe you can offer a discount on a product that your customer has ordered. These are the types of “perks” that come with working with your company that you want customers to enjoy and remember. It will go a long way in keeping them loyal.
3. Place emphasis on urgency. As you can imagine, this is the time of year when people need things quickly. They need packages delivered before Christmas and they want customer service to be expedient. Clearly, it’s a busy time of year for everyone. So the more time you’re able to save your customers, the more satisfied they’ll be. The old adage “time is money” is especially true during the holidays. People like to save both time and money when doing their shopping.
4. Keep your lines of communication open. It’s wise to offer your customers several ways to be able to contact you. At MeloTel, we highly encourage our customers to use the Live Chat feature that is located in the bottom right corner of our website. Of course, we happily accept phone calls during business hours as well. We want to make it as easy as possible for all of our customers to get the service they need through the means they prefer.
Of course, we also offer excellent hosted services that can help our customers impress their customers. Our Website Maintenance Services perfectly enhance websites with necessary updates to keep your customers constantly in-the-know. It’s important for websites to never go stagnant so as to keep the general public intrigued and regularly informed about all that is going on with your business.
As well, we offer VoIP-based Commercial Phone Services that come with a ton of amazing features that ensure that communicating with your business is made easier than ever before. For more information about these and any other of our fantastic services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!