You’d be hard pressed to find a business that doesn’t herald its own form of customer service as being the best. At MeloTel, we’re cognizant of the fact that, while we highlight our customer service practices as being of the “elite” variety in our industry, many other companies do the same. So what truly sets us apart? Well, for one, we’re not as big as the major telecom corporations that are considered our competitors.
That actually gives us a distinct advantage. You see, we strive to create and maintain personal relationships with our customers. You’re not likely to develop such relationships with those big-named providers. As well, our team goes out of its way to do unconventional things for our customers. For example, we’ve sometimes visited customers personally to deliver packages instead of sticking them in the mail.
We’ve found that our customers truly appreciate the personal touch that comes with working with MeloTel. Knowing each of the members of our client base on a first name basis certainly doesn’t hurt. This may not sound all that unconventional to you. But when you’re not receiving the same type of customer service from most other companies, it helps us to stand alone as a unique entity.
Here are four unconventional ways you can help your customers:
1. Do things for free. Yes, you read that right. When you offer little freebies here and there, they can go a long way in garnering long-lasting customer loyalty. Making personal deliveries, as we mentioned earlier, is just one of those ways. You can also offer follow up calls to ensure that your customers are enjoying their services. Taking initiative and adding small perks to the buying experience doesn’t have to cost you or your customer anything. But it pays dividends in the long run.
2. Deliver more than what your customers ask for. Take opportunities to go over and above the call of duty for your customers even when it isn’t necessary. If your customer expects a package within seven days, find a way to get it there within five. Strive to exceed expectations and make your customers feel special. Add additional items to purchases without customers asking for them. Small “thank yous” like this aren’t soon forgotten by their recipients.
3. Be a referral for your customers. Most business owners ask their customers to refer them to their families and friends. Sure, this simple and often effective tactic is a great way to attract new customers. After all, there is no type of promotion like word-of-mouth promotion. This is exactly why you should be a word-of-mouth promoter for your customers. For the business owners in your client base, you won’t be able to provide a more appreciated gesture.
4. Stand for something more than your company’s bottom line. People really gravitate to businesses that stand for something. We’re not necessarily recommending that you attach your brand to a particular political or religious view. That’s bound to cause controversy. However, when you get involved in charitable events for worthy causes, you begin to paint your company in an entirely different and highly respectable light.
At MeloTel, we like to see our company as the unconventional type. Contact us today to learn more about our unconventional services such as Single Number Reach. With this awesome service, you’ll be able to forward your business phone number to up to five different numbers at the same time! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!