4 Steps To Disconnecting A Call With A Customer The Right Way

Submitted by Dan Faraldo in Customer Service, Industry News, MeloTel Features

Okay bye. See you later. I’m outta here, peace!

Now that we’ve clearly stipulated some of the inappropriate ways for you or any member of your business to disconnect a call with a customer, let’s discuss some of the right ways, shall we? To be clear, it’s important to never simply hang up on a caller. No matter the nature of the phone call, ending it must be done in a professional way. The key to every phone call is to ensure customer satisfaction and promote the return of that customer to your business.

Believe it or not, there are several steps to disconnecting a call the right away. But worry not as they are very easy to pull off!

Step #1: The summary.

It’s a good idea to briefly summarize everything that has been accomplished on the call. That way, you can assure the customer that his/her issue or request has been appropriately handled. As well, it can remind the caller about any issue or request that hasn’t yet been met. It’s always a good idea to ask the customer if there is anything more than can be done in order to guarantee customer satisfaction. “Is there anything else I can help you with today?”

Step #2: The “thank you”.

As we’ve pointed out in many a previous blog post, those two little words have such a big impact. It’s important to express your appreciation to all of your customers. When ending a call, be sure to thank the caller for having contacted your business. “Thanks so much for calling today. If there’s anything else we can do for you, please don’t hesitate to call us again.” This phrase, as you can tell, also encourages repeat business – a key to any company’s success.

Step #3: The courteous closing.

It only makes sense to close out with a pleasantry. Once you’ve ensured that all needs have been met and you’ve thanked your caller, don’t forget to send him/her off with a great feeling about your brand. “It was a pleasure speaking with you today, enjoy the rest of your day” is a great way to finally bring the call to a close.

Step #4: The “you first” hang up.

Wait, you mean there’s another step? Just how many steps does it take to get off the phone? Believe it or not, this one is of extreme importance. Allow your customer to disconnect the line first. In the off chance that he/she has something more to say, you don’t want to run the risk of hanging up on him/her mid-sentence. While completely unintentional, it can come off as rude or disrespectful.

Naturally, it helps to follow these and other excellent customer service steps in order to please each and every person who contacts your business. However, it greatly helps to utilize a top-of-the-line cloud-hosted phone service like the one offered by MeloTel. For information about our VoIP-based Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!