4 Main Benefits Of Incoming Call Routing

In a number of our recent blogs, we’ve been highlighting the fact that MeloTel’s wonderful VoIP-based Commercial Phone Services can save small business owners a lot of money on their monthly bills. However, we’ve also been pointing out that there is no diminishing of the quality of service that our customers receive when they sign up with us. In stark contrast, our phone services actually provide our customers with a wide array of calling features that many of them never had the pleasure of using before.

Among them are Conference Calling, Call Transfer, Voicemail to your Email, Custom Hold Music, Out of Office Options and Incoming Call Routing. These and other great features of our phone services provide customers with a variety of benefits that help to improve their overall business practices and increase their rates of customer satisfaction. In today’s blog, we’ll examine some of the main benefits of Incoming Call Routing.

Here are four:

1. It saves your customers a lot of time and frustration. People hate waiting. This isn’t the first time we’ve pointed it out, and it certainly won’t be the last. Keeping callers on hold can make them very frustrated. Instead of long wait times, call routing features automatically route the calls to the appropriate customer service representatives who can handle the matters. Especially when customers are disgruntled upon making their calls, this feature goes a long way in resolving issues.

2. It increases productivity and customer satisfaction. To branch off of that last point, Incoming Call Routing helps for issues to be handled correctly at the first point of contact. There’s nothing customers hate more than to call up a company and speak to several different people who provide no solutions. Being immediately put in touch with individuals whose expertise best suits their callers’ needs creates first-time resolutions and much happier customers.

3. It boosts sales. It’s practically impossible to sell to an irate caller. Incoming Call Routing, as just mentioned, helps to make customers happy. Quick resolutions give company representatives opportunities to extend conversations so that they include sales pitches. Especially if a call is deescalated thanks to the offering of a discount, a sales opportunity is a lot more likely. Clearly, this helps any company’s bottom line.

4. It improves customer service. The aforementioned points all help to highlight just how much better your customer service regimen will be when you adopt Incoming Call Routing as one of our Commercial Phone Services features. But consider the fact that the feature also helps you to learn about certain caller patterns such as the average length of time per call or the average length of time callers wait on hold. This will help you to improve your wait times going forward.

At MeloTel, our Commercial Phone Services have long proven that they can help companies to improve their customer service practices. With features such as Incoming Call Routing, they also improve their brand images. Consider the impression you get of a company when you hear an automated response that requests information so that it can direct your call to the appropriate department. Immediately, you know you’re not dealing with a less-than-reputable organization.

For more information about this and the many other features that are available with our Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!