3 Reasons To Make The Switch To A VoIP Phone Service

Submitted by Dan Faraldo in Customer Service, Industry News, MeloTel Features, MeloTel News

Are you still using a landline? Are you still paying for long distance charges? Are you still incurring large phone bills each month? If you answered “yes” to the first question, then you undoubtedly answered “yes” to the following two. Old school landline telephones were fine when there was no other technology to replace it. But, as we mentioned in our last blog, the internet has become the world’s number one method of communication.

Isn’t it time you made the switch to a VoIP phone service? Here are three reasons to consider it:

1. VoIP enables you to have a worldwide office space.

Traditional telephone lines restrict you to working within the confines of the four walls that make up your place of business. With VoIP, you have the ability to travel anywhere in the world and still have access to your company’s phone line. As long as you have access to the internet and a phone receiver, you can make and take calls at any location no differently than you would if you were in your office.

“Today’s workplace is increasingly mobile, and small businesses especially need to be able to operate from multiple locations,” notes Paul Chaney of SmallBizTrends.com, “With a cloud-based system, small business employees have access to features that allow them to log in from anywhere so that they can be reached while on the go, giving customer-facing and revenue-producing employees greater control over their productivity.”

2. Cloud-hosted phone systems are reliable when disaster strikes.

Traditional phone systems haven’t upgraded much in many years. As a result, phone service interruptions are quite commonplace. In the event of a severe storm, for example, phone lines can go down. Cloud-hosted systems, on the other hand, are internet-based. And the internet is a 24/7 entity. As long as you have an internet service, you’ll have access to your phone lines.

“Your business phone system should never go down. Ever.” insists San Francisco’s Fastmetrics, “It needs to be up 24/7 to support your customers and to receive inbound sales, leads or new business. A cloud phone system protects against loss of business voice in case of disasters. Utilizing the cloud ensures a reliable and resilient phone service, always.”

3. VoIP helps you to improve customer service.

It case it wasn’t already apparent, making use of cloud-hosted telephony ensures that you can meet your customers needs all around the clock. Chaney lists a number of great examples of how using a VoIP-based phone system can vastly improve the ways in which you communicate with your customers – even after business hours.

“With the Virtual Receptionist (VR) or Auto Attendant feature, businesses can easily direct calls to various departments and even create greetings unique to a given department,” he explains, “For example, a business could set up a holiday greeting in advance (via the administrative portal) and pre-set it to revert to the non-holiday greeting on a specified date. It could also add an on-hold message about special promotions or commonly asked questions.”

For information about MeloTel’s VoIP-based Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!