If you know the MeloTel team, then you know we thrive on making our customers very happy people. We pride ourselves on outdoing competitors in the telecom industry with our unique brand of personalized customer service. Not to mention, as Canada’s Hosted Company, we’re committed to staying on top of all of the technologies that can help businesses function better.
In 2019, we remain committed to helping our clients have their best years in business yet. Here are three ways you can make 2019 your best year in business:
1. Show your customers how much you care about them.
Where would your company be without its customers? Nowhere – that’s where! You may be surprised to know how far a “thank you” can take your business. Reach out to your brand’s supporters via email or even phone and be sure to follow up on your last interactions with them. Check in to see how well your products and/or services are performing and offer assistance if it’s needed. Your gratitude will go a long way in building your brand image.
“Showing appreciation not only makes you feel better, it makes your community stronger, and, therefore, can help your business grow and thrive,” says Punkpost CEO, Alexis Monson on BusinessNewsDaily.com, “At the start of the new year, I always take a minute to send a heartfelt handwritten note letting the people who make my business what it is know that I appreciate everything that they did last year.”
2. Put greater efforts into team building.
Earlier, we asked what your company would be without its customers. The answer “nowhere” is the exact same response to the question, “Where would your company be without its employees?” The fact of the matter is your business is only as strong as the people who work for it. Not only is it important to bolster your team with talented individuals, it’s vital that you adopt team-building activities to help them jell well.
According to Shari Buck on Entrepreneur.com, you should “aim to schedule a regular series of offsite get-togethers throughout the year to bring teams together, including remote employees, and provide ways for people to connect and create lasting relationships.”
3. Become a better communicator.
Being an effective communicator is one of the most important traits of a strong team leader. It’s your job to ensure that all of your employees are happy and motivated to perform at their best. It’s also your job to give your customers the feeling that you can be easily accessed and counted upon to resolve any issues. Your ability to effectively communicate will work wonders in growing your brand in 2019.
“Frequent issues with misunderstandings among your employees, lack of employee morale and consistently wasting time repeating the same information over and over is a sign that you are communicating ineffectively,” writes Alyssa Gregory on TheBalanceSMB.com, “This resolution will help you focus on becoming a better communicator in your business.”
At MeloTel, we pride ourselves on the fact that, for the past ten years, we’ve been able to help numerous North American business owners become better communicators. Our VoIP-based Commercial Phone Services have revolutionized the ways in which business is conducted over the phone.
Make 2019 the year you finally make the switch to VoIP! For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!