Communication is the key. It’s kind of become one of those cliché phrases that we get all too used to hearing when it comes to discussing what makes relationships work. It is likely to be among the first points made by a counsellor when a couple seeks therapy to better their relationship. But as cliché as it may sound, it doesn’t make the statement untrue. In fact, strong communication is arguably the most important aspect of any good relationship.
That is why being accessible to your customers is so important. Open lines of communication give clients the confidence that you can be depended on no matter what their issues may be and no matter what time of the day or week it is. This doesn’t mean that you need to be available 24 hours a day and seven days a week. That isn’t exactly humanly possible. However, here are three things you should be doing on a regular basis to communicate better and give your brand a good name.
1. Return all messages. It may sound like an obvious point, but sadly it gets lost on many a busy entrepreneur. This isn’t to say that there are business owners out there who purposely ignore their voice messages and emails. However, there are those who end up either forgetting or overlooking their messages due to the sheer volume of messages they receive each day. If this has happened to you, you’ll want to come up with a way to avoid angering your clients.
One method is to have your voicemails forwarded to your emails. That way, you’ll be able store your messages on devices such as your tablet or laptop to remind you to return them as soon as you can. With your voicemails sent to your email inbox as WAV files, you’ll have a more visual account of the various messages that you’ve received. You’ll also be able to better determine which ones you’ve returned and which ones you haven’t. Voice Mail in your Email is one of MeloTel’s finest Telephone Features.
2. Forward your calls. Perhaps, you run the kind of business where your clients would much prefer to speak to you during business hours than to have to leave messages. And then again, maybe you’re the type of business owner who is always on-the-go. How do you make yourself more accessible when you are rarely in your office? Forward your calls from your business number to the phone that you have on your person for the majority of the day.
Or better yet, employ a solution that will make being accessible to your clients a whole lot easier. The incredible Single Number Reach feature is a fascinating service that allows you to have up to five different devices ring simultaneously when one phone number is called. That way, if always being on-the-go is a reason that you miss many of your calls, you’ll assure yourself the ability to be accessible to your clients no matter where you are!
3. Share your message. Communicating with your clients isn’t just about answering their calls and returning their messages. It’s also about regularly communicating your brand’s message via the internet. The use of social media is huge these days. That goes without saying. But the ways in which you use social media will make all the difference in the world when it comes to the public’s perception of your business. What are your doing to share your company’s message?
Blogging is often heralded as a top way to keep people interested in your business. The more content you offer your website’s visitors, the more likely they are to continue visiting. Your blog gives your company a voice that is both relatable and likeable. That is, of course, if it is well-written, informative and entertaining. MeloTel’s Bloggers For Hire have added impeccable blogs to company websites all over Canada for years. And they work!
For more information on all of the above mentioned services, please don’t hesitate to contact MeloTel at 1-888-MELOTEL today!