3 Essential Elements To A Successfully-Run Call Centre

If it’s one thing we know, here at MeloTel, it’s that nothing beats the telephone in the business world of communication. Of course, the internet is arguably the planet’s most widely-used source of sending messages these days. And this is exactly why VoIP technology is so integral to today’s business world. Doing business over the internet – via your phone – is changing the ways in which business is done. And it’s helping for businesses to be more successful!

In many cases, business owners require a lot of employees to be working the phones for them. This is where a call centre environment needs to be established. But, in addition to top-of-the-line call centre equipment – phones, computers and other necessities – there are some very important elements to a successfully-run call centre. It’s important to have them in place before you begin business operations every day.

Here are three essential elements:

1. Talented employees. Okay, let’s be honest. Working on the phone is no simple feat. We’re talking about having to speak to prospects who, in most cases, you’ve never met before. Establishing a rapport, building trust and beginning a business relationship are during-the-first-call tasks that aren’t very easy to accomplish. Clearly, you’ll need very talented staff members to represent your business in the best ways possible.

Seek energetic individuals who are go-getters. Positive attitudes combined with a motivation to succeed are important character traits in call centre employees. You’ll also want to ensure that your hires are good with working in team situations. Obviously, they will be working among many other employees each day, so having a staff comprised of people who get along will be integral to your company’s success.

2. A positive working environment. Many call centres falter by having cramped workspaces. Firstly, this only serves to promote claustrophobia. People need space to move around, breathe and feel comfortable with their personal spaces. Secondly, call centres are noisy. While it’s good to have a strong sense of energy in the air, you don’t want your on-the-phone prospects to get distracted by an excess of background noise.

Set up your office in such a way that each of your employees has ample work space. Work stations should be able to easily accommodate your computers, phone equipment and other required elements of the job. You’ll also want to decide if you want your employees to follow a dress code or if you prefer a casual atmosphere. All of these decisions will determine the type of productivity you get out of your staff.

3. Top-of-the-line hardware and software. When it comes to your call centre, you can’t afford to be cheap. We’re not talking about overspending. But we are talking about utilizing top-notch equipment. Consider the amount of money you’ll be saving when you’re not forced to continually replace your faulty equipment. Thankfully, MeloTel’s online shop offers top-of-the-line telephone equipment at discounted prices – so you’re able to live the best of both worlds.

In addition, MeloTel offers DaFeeder Preview Dialer – an essential part of any well-run call centre. Gone are the days of manual dialing. This awesome feature provides your staff with the ability to manage campaign dialing and dispositions with web-based software. With a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance, DaFeeder Preview Dialer is a must-have for your business.

For more information, please don’t hesitate to call us at 1-888-MELOTEL!