How To Be The Absolute Best Phone Agent In The Business

MeloTel’s VoIP-based Commercial Phone Services have helped to revolutionize the ways in which call centres all throughout North America operate. Of course, it also helps that we offer such services as Monitor/Whisper Control Panel to help call centre managers properly monitor their phone agents and offer feedback that helps to improve performances. As we pointed out in our last blog, every call centre manager wants his/her team to be the best in the business. But,…

3 Steps To Being The Best Phone Agent You Can Be

At MeloTel, we have many years of experience working with business owners who run call centres. We’re very well aware of the extremely hard work that is put into making call centres run smoothly. Naturally, hiring dedicated and energetic phone agents is an absolute necessity. And, of course, equipping your call centre with state-of-the-art equipment and software is integral to the company’s success. Of course, the MeloTel team prides itself on offering cloud-hosted Commercial Phone…

Introducing Zero Touch Provisioning!

If you’re one of our many great clients who is making use of MeloTel’s cloud-hosted Commercial Phone Services, then you are well aware of the savings you’re enjoying. Not only are you taking advantage of a seemingly endless list of calling features, but you’re also ridding yourself of the burden that comes with long distances charges. Unlike traditional landline phones, VoIP telephony connects callers using the internet. As a result, there really isn’t much of…

Our Thoughts Are With All Those Impacted By Yesterday’s Tragedy In Toronto

Today, the entire MeloTel Team is equal parts heartbroken and outraged. We stand united in our support for all of those who have been affected by yesterday’s tragedy, which took place in our hometown of Toronto. The heinous acts of the individual who purposely drove a rental van into a crowded Yonge and Finch intersection have shaken us all. The incident literally hit close to home. The MeloTel offices are located a short distance away…

3 Simple And Effective Ways To Keep In Touch With Your Customers

Communication is at the core of every strong relationship. This certainly isn’t the first time we’ve said that and it’s not likely to be the last. As a company that thrives on the concept of communication, MeloTel is big on developing and growing the relationships we have with our customers all over North America. And we know that offering top-notch telecom services is only the beginning. A strong relationship requires nurturing. It’s a back and…

Don’t Miss Your Opportunity To Win An Easy $100!

Several weeks back, the MeloTel Blog excitedly introduced a new initiative that sought to increase interactions between our clients. One of our primary objectives of this new initiative was to have our blogs and weekly newsletters serve as an excellent source of word-of-mouth promotion for our clients. We absolutely love giving those who support MeloTel all the support in the world! How are we encouraging interaction between our clients? We came up with the idea…

The Importance Of Selecting The Perfect Domain Name

Choosing a domain name for your company website may not be as easy as you think. Consider the time it took for you to settle on the name of your business. Undoubtedly, a lot of thought went into it, even if it was based on a family name. Did you go with tradition? Did you create something totally unique? Clearly, your business name is incredibly important. Therefore, your company website’s domain name should be considered…

How Sweet It Is To Be Appreciated By Our Clients!

There are few things in this world that make the MeloTel team happier than knowing that we’ve made our clients happy. The name of the game, for us, is to make businesses better. But we also insist upon providing the absolute best customer service in the telecom industry while offering the cloud-hosted services that help to better those businesses. Of course, there is only one guaranteed way to know whether or not our clients are…

Sign Up For Some Fantastic Cisco Meraki Freebies!

At MeloTel, we consider it a very important part of our jobs to continually provide our clients with news and tips that can help better their businesses. Inspired by our company’s Founder and CEO, John Meloche, our team members have often followed his lead in passing along useful information that can help our clients to take advantage of all that the telecom industry has to offer them. Today’s blog is a perfect example of that….

Taking The Necessary Steps To Improve Your Call Centre

All call centre business owners and managers want their companies to run like well-oiled machines. However, there are a lot of cogs and wheels that need constant oiling in order for the business to function at its best. What does that mean, exactly? Well, firstly, it entails paying close attention to the needs and concerns of the individuals who work the phones for you. They’re all made up of different personalities. You have to cater…