Why It’s Important To Update Your Website In Time For The Holidays

This is a very important time of year for business owners all across North America. Midway through October, most retailers begin the process of launching their holiday-themed advertising campaigns. Naturally, this is the month when black and orange decor generally beautifies places of business in anticipation of Halloween. But soon after, the black and orange gets exchanged for red and green. What are your plans to promote your business for the holidays? Naturally, it’ll take…

Is Putting People On Hold Really All That Big A Deal?

Companies do it every day. No matter what business you call, you’re bound to be put on hold at some point, right? Yes, hold time is pretty much inevitable. However, there is a way to go about it that can truly make or break the customer relationship. Remember that, these days, consumers greatly cherish their experiences with the companies they do business with. What is the experience like when working with your company? Do you…

The Art Of Turning Irate Callers Into Fans Of Your Brand

Anyone who has ever worked on the phone knows the importance of providing excellent customer service. However, it can be pretty difficult to offer pleasantries to someone who is verbally abusive. All phone agents have experienced irate callers at some point. The most talented of phone agents, however, know exactly how to turn these irate callers into fans of their brands. Take a moment. A knee-jerk reaction will not help you in moments when you’re…

MeloTel In A Nutshell: Tech Wizards Who Provide Unbeatable Customer Service

Not everyone is a computer whiz. And that’s why MeloTel hires the best computer whizzes in the business! We not only make it a point to provide expert services by way of solving computer issues for our customers, but we also insist upon providing the best customer service available anywhere! Perhaps, it’s fair to say that the MeloTel team is comprised of individuals who are equal parts technology geek and customer service expert. We mean…

Facebook System Issue Shows That It Can Happen To The Best Of Us!

At MeloTel, we understand the reservations that many business owners have about working with a so-called “smaller business”. Sure, we don’t claim to be one of those big brand-name corporations that invest tons of cash into illustrious marketing campaigns. We are proudly a smaller company that places a greater emphasis on building customer relationships and meeting the unique needs of each of our clients. That said, we know that the “small” stigma creates concern for…

The Extreme Importance Of Sticking To Your Word

Is there anything more important than your word? In the world of business, it’s difficult to conclude that there is a more important trait than trustworthiness. If you can’t keep to your word, you will lose business. It’s that simple. Trust is everything. When customers call your company looking for solutions to their problems, they expect you to be a problem solver. Creating more problems is a surefire way to earn a bad reputation for…