Sending Our Support To The People Of Houston

The team, here at MeloTel, wishes to express its deep concern and send its best wishes to the good people of Houston, Texas. As you’re well aware, Hurricane Harvey has wreaked havoc on the city over the past several days and heavy rainfall is expected to continue throughout the week. At present, relief efforts are in full effect as many people have lost their homes and are in grave need of living necessities. Most importantly,…

3 Telltale Signs Your Company Website Needs To Be Updated

Arguably, your company website is the most important way for your business to attract new customers. In today’s internet-obsessed world, you’d be hard pressed to find a shopper who doesn’t research various products, services and brands online before making any buying decisions. Your website, therefore, should be kept up to date – refreshed with new content on a regular basis. There are some telltale signs that your website needs to be updated. Here are three:…

Why It’s Important To Have Your Callers Hear Hold Music

Legend has it that hold music was invented as a result of a happy accident. A factory worker’s business – so goes the story – had a faulty wire in the building’s electrical system that patched through a local radio station’s signal through his phone line. Inevitably, having people listen to music while waiting on the line for a person to pick up became a great idea! When you put your customers on hold, what…

Why It’s Important To Showcase Your Blog Archive

On the MeloTel Blog page, you’ll notice that a number of our recent blogs (ten, to be exact) are listed in reverse chronological order starting with the most recent blog. As you scroll down all of the posts, you’ll eventually get to the bottom of the page that enables you to click an arrow that takes you even further back in our blog history. Naturally, it makes sense to allow our website’s visitors to read…

4 Easy Ways To Go Above And Beyond For Your Customers

Last week, we blogged about a fantastic experience the MeloTel team had with Red Bull Canada Ltd. We highly suggest you check out the blog if you haven’t already. In it, we describe one company’s way of going above and beyond for its customers. If we weren’t fans of Red Bull already, our recent customer experience has guaranteed that we will be loyal supporters for a very long time! At MeloTel, we strive to provide…

Shining The Spotlight On 3 More Of Our Great Clients

From time to time, the MeloTel team enjoys shining the spotlight on some of its great clients. And why shouldn’t we? We take great pride in the fact that we’re affiliated with some of the most innovative and successful businesses in the continent. And, as we proved in our last blog, we’re certainly not above giving any credit where it is due. If a company provides excellent products and even better customer service, it deserves…

Red Bull Gives The Ultimate Customer Experience…Not Just Wings!

At MeloTel, we’re big-time believers in providing our customers with the type of customer service that we’d like to receive ourselves. It’s never lost on us that we’re customers too. So, we make it a point to provide each and every one of our clients with an enjoyable experience each and every time they interact with our team. As you can imagine, we much prefer to work with and support businesses that operate using the…

The Never-Ending Importance Of Checking Your Voicemails

“I don’t even check my voicemails anymore. What’s the point? I usually just get text messages or emails anyway.” This is a comment we heard from a colleague this past weekend and we were pretty surprised to hear it. There seems to be a prevailing notion, according to our colleague, that voicemails are no longer necessary since so many forms of written communication are readily available to the general public. Yes, it is true that…

4 Ways To Develop A Sense Of Trust Over The Phone

The beginning of any new relationship is usually an exciting time. It can also be a bit nerve-racking. That’s because you have a lot of work to do in order to truly get to know the other person. Relationship building takes time and, therefore, a lot of patience. But, imagine you had to do all of this getting-to-know-someone stuff over the phone. It’s a lot harder! As we’ve pointed out in many blogs of past,…

Eliminating The “Out Of Office” Excuse

There once was a time when business owners who had to leave their offices were unable to be reached by phone. They’d simply let their answering machines do the talking for them whenever someone would call their offices. Explanations of their absences and promises to return calls would generally be the gist of the information left in their voicemail greetings. And customers would leave messages in hopes to hear back. Today, things are much different….