Happy 150th Birthday Canada!

It all started on July 1, 1867. Well, it didn’t actually start on that date. But it’s the one recognized as when the “Dominion of Canada” became an official nation. As of tomorrow, that date will have been exactly 150 years ago. Needless to say, we are in for a quite the holiday long weekend, here in Canada. And, on behalf of the entire MeloTel team, we’d like to wish you the very happiest of…

The Beauty Of The Testimonial

Testimonials are true business builders. They are generally considered to be the most authentic declarations of a company’s ability to please customers. This is because testimonials represent “the horse’s mouth”. Hearing an opinion direct from the source makes it very convincing. This is why, at MeloTel, we couldn’t be more appreciative of the fantastic testimonials that so many of our clients have given us! As you may be aware, we have dedicated a page on…

Never Underestimate The Importance Of Feedback

At MeloTel, we talk a lot about the importance of good communication. It’s important to note that the ways in which you communicate with your customers make all the difference in the world when it comes to how your business is perceived. Let it not be lost on you, however, that communication within the workplace is arguably, even more important. After all, if you can’t adequately keep the lines of communication open between your employees…

4 Phone Etiquette Practices That Showcase Excellent Customer Service

When you’re speaking with someone on the phone, you don’t have the advantage of eye contact, hand gestures and facial expressions to communicate your mood. With only your voice as a communication source, it’s imperative that you become a master of using the correct tone and speed. The inflections in your voice are what will either endear you to your callers…or turn them off! But it’s not all about the sound of your voice. To…

3 Important Questions To Ask Yourself Before Starting Your Blog

We’re big on blogging. You might have noticed. Not only do we submit three original blog posts to our website on a weekly basis, but we’re always hard at work composing blogs for our amazing clients. With dozens of company websites all across North America to keep updated each and every week, our Bloggers & Creative Writers For Hire keep pretty busy! Not only does our team have to research the various industries of the…

What Blog Style Best Suits Your Company Website?

At MeloTel, we pride ourselves on writing some of the internet’s most fascinating blogs. We’re not just talking about the ones that appear on the MeloTel website. We’re referring to the fact that our talented Bloggers & Creative Writers For Hire have dozens of clients across the continent who count on them to compose intriguing and informative blogs on a weekly and sometimes, daily basis. That means that our team of bloggers has to be…

4 Simple Steps To Growing Customer Relationships Over The Phone

The beauty of speaking to someone face-to-face is that it allows you to communicate without even using words. A smile, a thumbs up, a high-five – these are non-verbal forms of communication that say a lot about your personality and the relationship you’re developing with the other party or parties. When you’re speaking on the phone, however, you don’t have the luxury of facial expressions or body language to do any of the talking for…

3 Ways You Know It’s Time To Make The Switch To VoIP

In our last blog, we clearly pointed out how much saving customers money is a big part of the MeloTel way of doing things. We’ve found that our VoIP-based Commercial Phone Services (which includes our FREE Polycom Phone Program) is a great money-saver for business owners who require the work of numerous phone agents. Then again, no matter how many employees are using the phones in your office, a cloud-hosted system has tons of benefits….

Saving You Money Is All Part Of The Plan

“I’m getting overcharged and underserviced”. This statement is one that has been repeated by many a new MeloTel client when discussing their former telecom providers. By making the switch to MeloTel, our clients have found that they’re not only saving money, but they’re receiving better service. There’s a reason we boldly claim better value, better technology, better service, better support and better terms as our company mantra. Firstly, we’re dedicated to providing unbeatable customer service….

Our Blogging Gets Your Company’s Voice Heard!

We love working closely with our clients. At MeloTel, we consider it a big part of our daily mission to ensure that each and every one of our customers is happy. Always willing to lend a helping hand, we do our best to be as informative as possible when detailing how our services can help them. However, we are dedicated to having open ears – readily listening to learn about the most pressing needs of…