Accessibility Is The Key To Strengthening Customer Relationships

Customers place a lot of value on the relationships they have with the companies they do business with. It may not always seem like it. After all, it’s not like people just sit there and think about all of their favourite companies on a regular basis. But, certainly there are particular companies that come to mind when people are in need of particular items and/or services. What most inspires a person to select one company…

4 Ways To Ensure Your Phone Agents Are Performing At Their Best

Your call centre employees have hard jobs. Each day, they’re required to get on the phones and make cold calls – or accept incoming calls – and speak to people they’ve never met before. However, their jobs entail that they speak to their leads and customers almost as if they were best friends. Tone, inflection and wording are all huge. Putting forth an equal combination of friendliness and professionalism is of major importance to any…

MeloTel Would Love Your Review On Google!

We can’t think of a better way to promote a business than to have customers do it. That’s right. Nothing beats a customer review or testimonial. It’s the very definition of getting news “straight from the horse’s mouth”. Any business owner will tell you that word-of-mouth promotion is more effective than any other form of advertising. When a happy customer tells others about his/her positive experiences with a business, it carries a lot of weight….

How Important Is It To Promptly Return Phone Calls?

Some people lose friends over not having their phone calls returned. It’s just one of those things that many believe can’t be regarded as anything else but disrespectful. When a person gives you a phone call and leaves you a message, it’s only right that you return the call as soon as you have the chance. It’s considered common courtesy. It’s something that keeps the lines of communication open and friendships going. Now, let’s take…

5 Important Reasons To Start Your Company Newsletter

Each and every week, MeloTel’s Founder and CEO, John Meloche sends out a newsletter to those who have subscribed to the MeloTel emailing list. In each newsletter, John personally reflects about his mission statement for the company, reveals news about products and services and offers assistance to anyone who needs it. MeloTel’s newsletters are light, yet informative ways of keeping in regular touch with customers. We’ve found that they also do a wonderful job of…

The Importance Of Making Your Phone Agents Smile

Smiling. It’s a pretty simply concept. We’re all used to it. It’s nothing special, right? Well, just ask any photographer and he/she will tell you that it’s integral to a good day’s work. Getting subjects to showcase their pearly whites in front of a camera is a huge part of any photographer’s job. Smiling also happens to be an integral part of a phone agent’s job. While no cameras may be on someone in this…

4 Reminders Of VoIP’s Immediately Apparent Advantages

Just like any other brand new technology, when VoIP (Voice over Internet Protocol) was first introduced to the world, it was met with many raised eyebrows. “What do you mean I don’t need a landline for my office telephone?” was a question asked by many a business owner throughout the world, we’re sure. But, today, VoIP telephony is not only a lot more commonplace, but a lot more understood. However, there are those business owners…

Eliminating Technical Jargon From The Lives Of Your Customers

As an industry professional, there is likely a multitude of terms that you consider to be part of your every day vocabulary. But, depending on your industry, many of those terms may be unknown to the general public. This isn’t to say that, in your dealings with the general public, you can never use those terms. However, it’s important to always communicate your points effectively. And often, that will entail eliminating technical jargon. This is…

Why Is It So Important To Keep Your Website Content Fresh?

It’s no longer acceptable to simply have a business website. Some may say that your site is your online business card. But that’s only partially true. While your website should certainly contain contact information, its purpose is so much greater than your business card. It should include product information, photos and a blog for starters. But no matter what type of content your website includes, it’s imperative that it is regularly updated. Why is it…

Take Advantage Of Our Brand New Writing Services!

MeloTel is proud to announce that its blogging services have now been vastly extended to include a wide variety of writing services! To date, our Bloggers & Creative Writers For Hire have focused their efforts primarily on writing blogs for numerous company websites across North America. With their unique and compelling approach to blog writing, our bloggers have helped each our clients to significantly grow their online reach and increase their website traffic. What else…