How Important Is It To Quickly Call Your Customers Back?

Let’s be honest – no one likes to feel like they’re being ignored. So, it’s incredibly important to remember that your customers should never feel like they’re being ignored. There are various ways to accomplish this. Sending out weekly newsletters is one way to keep in regular touch with your customers. It shows that you don’t take their business for granted and are willing to keep them in the loop with all that is going…

The Significance Of Executing Customer-Pleasing Hold Times

No one likes being placed on hold. You can practically hear a person’s eyes rolling when he/she is asked to hold the line. And that’s because, generally speaking, waiting is fun for no one. However, when you run a company that conducts a great deal of its business over the phone, a lot of hold time is inevitable. For the most part, customers completely understand that they’ll need to be placed on hold from time…

Why Is Blogging So Important To The Modern Day Business?

It can be hard to remember that the word “blog” was originally derived from the combination of two words: “web log”. To put it plainly, a blog is the logging of one’s thoughts on the internet. It’s an article that’s available for viewing specifically online. But, in today’s world, blogs are so much more than that. They’ve become integral parts of the marketing strategies of companies of all sizes worldwide. How does a blog help…

How Does Providing Feedback Improve Your Call Centre?

As any call centre manager knows, phone work is hard work. Many telemarketers have the tough tasks of cold calling business owners they have never spoken to before in efforts to begin and develop relationships. Naturally, trust must be a major part of these relationships if any business transactions are to take place between the telemarketers and the business owners they have called. How can telemarketers gain the trust of their leads? There are many…

Exploring Why Customer Service Matters Most

You’re unlikely to find a business owner anywhere who doesn’t champion the use of his/her products and services. It only makes sense for a business to highlight its goods, their prices and the benefits of spending money in their direction. However, history has shown that the most successful businesses are the ones that have the most loyal of customer bases. Repeat customers – people who truly trust the brands they support – make all of…

5 Things You Can Do To Prevent Spam

Spam is annoying. But it’s also inevitable. As long as you have an email address, you’re bound to be inundated with unsolicited emails, at some point. It is especially irritating when you’re a busy business owner with many important tasks to attend to during your day. Who wants to have to sift through countless emails that are created for mass marketing purposes and have nothing to do with your business? What can you do to…

3 Rules That Promote High Productivity In Your Call Centre

Call centre managers have the tough tasks of ensuring their (sometimes) large teams are working as productively as possible. With numerous phone agents to manage, it can be a harrowing responsibility to ensure that each employee is performing at his/her best. This is why it’s so important to implement particular office rules that help for both the working environment and team dynamic to be elements of the job that promote high productivity. Here are three:…

How Important Is It For You To Stay In Touch With Your Customers?

Here’s the simplest way for us to answer the question posed by the title of today’s blog: very! In 2017, customers and the businesses they support have much different relationships than they did even a decade ago. Today, nearly everything a person does is a matter of public interest. Many consumers take to their social media accounts to express their likes and dislikes and often, this has to do with their experiences with various companies….

4 Important Rules Of Telephone Etiquette

Is there such a thing as a business without a telephone number? It doesn’t matter how advanced our technology gets, the telephone will always be used as a chief source of communication. Of course, many advances in telephone technology have allowed business owners from all over the world to communicate in ways that were once unheard of. Why do you think MeloTel is so proud to provide its innovative, feature-rich, VoIP-based Commercial Phone Services? While…

5 Steps To Creating The Perfect Blog

MeloTel proudly offers blogging services through our inventive and thought-provoking team of Bloggers & Creative Writers For Hire. For many years, they have composed blogs for a variety of company websites all over North America. We’re happy to say that our blogging department is one that often increases its client size thanks to referrals. Clearly, they’re doing something right as our clients happily and regularly recommend our writers to their colleagues. However, all blogs are…