4 Ways To Get On Your Customers’ “Nice” Lists

Well, we all know what Santa Claus is up to these days. He’s been checking his “naughty” and “nice” lists in order to determine who gets what this Christmas. But it’s important for you to remember that he’s not the only one who makes such lists. Your customers expect high levels of customer service all year round. However, during the holiday season, you need to work extra hard to get on their “nice” lists. Here…

5 Reminders Why Your Website Needs Regular Updates

Welcome to Cyber Monday! Today represents the online equivalent of Black Friday. Business websites everywhere are offering significant discounts on products that are purchased online. And, as a result, today marks the largest sales day of the year for companies who have invested in e-commerce solutions. Cyber Monday is a huge reminder for how popular online shopping has become. Cyber Monday is also a huge reminder about how important it is to keep your company…

How Can Holiday Music Help Your Business?

The title of today’s blog may pose what appears to a strange question. But it’s not as strange as you may think. Readers of the MeloTel Blog have come across entries that champion the use of Custom Hold Music – one of the great features that is available as part of our Commercial Phone Services. When music is played during a caller’s hold time, it tends to keep him/her on the line. Retaining your callers…

The Importance Of Showcasing Change On Your Website

You may have noticed a new little wrinkle on the MeloTel website. It’s a sort of a tradition, around here, to add animated snowfall imagery to our website on the official first day of snowfall of the winter season. And while the winter season hasn’t officially started yet, we experienced a light snowfall earlier this week at the Markham, Ontario headquarters of MeloTel. So, in keeping with tradition, we decided to add some snowfall to…

Examining The Benefits Of Click2Call Technology

For obvious reasons, call centres and their telephones go hand in hand. It’s a business type that relies heavily on the ability of its employees to make genuine connections with people over the phone. Most often, these are people who have never met before. So, needless to say, it can often be difficult in establishing those connections on the first try. This is why hiring talented, enthusiastic and hard working individuals to work the phones…

MeloTel’s Holiday Schedule Puts Customers First

It’s that time of year again! Are you as excited as we are? It’s hard to believe, but the holiday season is fast approaching and, like the rest of you, the MeloTel team is preparing for it. As always, we have a holiday schedule that involves some days when our office will be closed. However, it’s important to us that we highlight our commitment to our customers. You see, even when we’re not “in the…

3 Ways That VoIP Features Can Benefit Your Company

In our last blog, we revisited the topic of VoIP technology and explained how many of its features are able to improve your business. The blog highlighted how the fantastic features available with MeloTel’s VoIP-based Commercial Phone Services can help to make the lives of both yourself and your customers easier. Features such as Incoming Call Routing help for you to have greater accessibility. This always makes customers happy. Features like Voicemail to your Email…

How Do VoIP Features Improve Your Business?

Would you like it if your life was made easier? It’s a rhetorical question, isn’t it? Who would want their lives made easier? The incredible technological advancement known as Voice over Internet Protocol is the answer for business owners who fall into the category of “people who like to have their lives made easier”. The true benefit of VoIP, by the way, is that it makes life easier for your customers as well. How does…

5 Ways To Improve Performance At Your Call Centre

Call centres are often competitive atmospheres. Especially when the office spaces are large, call centre environments can be busy, noisy places filled with enthusiastic individuals who are all vying for top spot on the list of in-office performers. At least, they should be. With call centres often employing people with extroverted personalities, they are bound to have a lot of energy within them on any given work day. As a call centre manager, it’s your…

5 Reasons Why Nothing Beats Getting Referrals

There isn’t a business owner alive who doesn’t get overjoyed when he/she meets a referral. Having someone recommend your business is arguably the biggest compliment a business owner can receive. It also just so happens to be the most convincing form of advertising there is. People tend to believe in referrals because they are generally given by other people who aren’t being paid to recommend the business. Word-of-mouth promotion has long been heralded as the…