Would You Be Willing To Treat MeloTel To A Referral?

Happy Halloween everyone! Tonight’s the night that many of us have been looking forward to all month. It’s a pretty exciting time – especially for our little ones – as the annual act of dressing up in costumes in order to go door-to-door in a candy collection mission commences. It’s actually a pretty weird tradition, isn’t it? But, it’s a lot of fun, nonetheless. The way we see it, any occasion that highlights the concept…

5 Customer Service Tips To Implement For The Holiday Season

With Halloween just around the corner, we’re all in scary, ghoulish, trick-or-treat mode. But when the calendar flips over to November the following day, we’ll all be in festive, cheerful, holiday mode. In other words, business is about to pick up! For the majority of retailers across North America, the holiday season brings an expected rush of new customers who will be looking to purchase gifts for their loved ones. As a result, their customer…

5 Reminders About How Great It Is To Use VoIP Phones

Every so often, people need reminders. There’s nothing wrong with that. After all, we all have a lot on our plates. As a business owner, you have responsibilities that keep you from remembering every little detail or piece of information that you receive on a daily basis. That’s why today’s blog is all about reminding you of one of the most important aspects of our business, here at MeloTel: VoIP telephony. Perhaps, you need a…

5 Customer Service Practices That Scare Customers Away

Halloween is just a week away! And people all over North America are gearing up to scare their neighbours and friends with their ghoulish costumes and decorations. Of course, “scaring” others, at this time of year, is all in good fun. But it’s no fun for business owners when their customers are scared away. Unfortunately, for some businesses, poor customer service practices serve to do just that. So what customer service practices may scare your…

4 Polite Ways To Close Your Calls

Time is money. Time is of the essence. There’s no time to waste! Take your pick. Each of these idioms aren’t simply clichés. They are important bits of truth. All business owners know how important it is to use time wisely. And, as a result, budgeting their time is as important as budgeting their money. When it comes to your phone reps, the same approach to doing business is true. It’s important for them to…

What Are The Main Benefits Of Working Over The Cloud?

It wasn’t too long ago that the word “cloud” was exclusive to those billowy white puffs of vapour that live in the sky. Today, advances in technology have afforded us all the ability to communicate, conduct business and even entertain ourselves using the internet. As a result, a new definition of “cloud” has arisen. And while most of us grew up requiring numerous pieces of hardware to store data, today, we can happily depend on…

The Importance Of Using Hashtags On Social Media

Do you remember when the “#” symbol was referred to as a “number sign”? To this day, the character is still used to represent a number. We all know that “#1” = “number one”. The symbol has also often been called a “pound sign”. This is especially noticeable when listening to the voice prompts of an answering service. However, in today’s world, the “#” symbol is most commonly referred to as a “hashtag”. And boy,…

3 Reasons To Blog Throughout The Holiday Season

In our last blog, we stressed the importance of sprucing up your company website for the holiday season. And even though we’re only midway through October, it is definitely the time of year to begin considering the steps you plan on taking to make the upcoming holiday shopping season a successful one for your business. Part of a “spruced up” website is a regularly updated blog. Naturally, you should post entries all year round. This…

The Importance Of Sprucing Up Your Website For The Holidays

We’re nearly halfway through October. That means that the holiday shopping rush is set to begin in just a little over two weeks. Depending on who you ask, the time for holiday shopping has already come! Retailers all across North America are undoubtedly gearing up for another holiday season by stocking their stores with highly sought-after inventory and preparing to launch new sales. It’s important, of course, to deck the halls of your store. Creating…

3 Professional Ways To Answer The Phone At Your Business

Quite often, the first impression that a company gives of itself is done over the phone. Therefore, the very first words to come out of the mouth of a representative of that company are what will often make or break a new relationship. It can be argued then, that the ways in which your phone staff answers the phone at your business is integral to its success and ability to grow over time. In other…