Why Is Teamwork So Important For Business Success?

MeloTel’s Founder and CEO, John Meloche is set to embark on quite the journey this week. He is taking his family on a tour of the eastern United States in a motor home while towing his minivan behind them the entire way! Making their way across West Virginia, the Carolinas, Georgia and all through Florida, the Meloche family will be vacationing all throughout September. We wish to stress that all MeloTel customers will be left…

3 Big Differences Between VoIP And Traditional Landlines

If you’re still making use of traditional landlines to conduct business, you’re not necessarily living in the stone ages – but it’s going to feel like it pretty soon! Companies all across Canada are making the switch to VoIP and are enjoying benefits that were once unheard of. However, there are many business owners who haven’t yet reaped those benefits. They remain of the mind that there is no big difference between traditional landlines and…

5 Can’t-Go-Wrong Customer Service Phrases

It can be argued that excellent customer service is a language. It’s a specific way of communicating that involves heavy usage of certain words and the elimination of some others. “Can’t” and “won’t” are two words that should be eliminated. It’s important to inform customers of what your company is able to do for them to make them happy – not what it is unable to do so that dissatisfaction is the result. “Happy”, by…

The Importance Of Having A Strong Online Presence

How important is it to have a strong online presence? In the year 2016, such a question isn’t all that different from asking “How important is it to open the doors of your business each day?” Having a strong online presence is literally a must in today’s world. Without one, most consumers will get the impression that your business isn’t even functioning. To truly open your business up to the buying public, it must be…

3 Easy Ways To Make Your Small Business A Big Deal

Small business owners are granted unique opportunities to mix and mingle with the members of their customer bases. This is an advantage they have over bigger businesses. Customers enjoy being remembered and called by their names when they enter stores. If you’re a small business owner looking to grow his/her success, you’ll want to be mindful of the concept of placing greater emphasis on building relationships over making sales. Strong business relationships secure sales for…

How Can The Olympics Help Your Call Centre Business?

Have you been keeping up with all of the action taking place during the current Summer Olympic Games in Rio de Janeiro, Brazil? Although, there have been some expectedly-tough competitions, they have been pretty thrilling thus far for a number of Canadians. One standout star is 16 year-old Penny Oleksiak of Toronto, who has already captured four swimming medals including a gold in the women’s 100M freestyle. As well, another of our hometown heroes, Andre…

3 Really Cool Things MeloTel Can Do For Your Business

Back when we were in grade school, most of us really put a lot of emphasis on how “cool” we were. What we wore, what we listened to, who we hung out with and even how we spoke all played major roles in determining our overall coolness. Well, let’s face it. Not much has changed, has it? As business owners, we all strive to make our companies cooler than the next ones. And, at MeloTel…

5 Reasons You Want Your Callers Listening To Custom Hold Music

As we highlighted once again in our last blog, MeloTel’s VoIP-based Commercial Phone Services come with a number of amazing features that help you to conduct business better. Among them is Custom Hold Music. But, don’t think for a second that this feature is a frill or a second-rate add on. It’s actually an incredibly important business tool that can help to boost both sales and customer satisfaction. Here are five reasons you want your…

How Does Call Routing Help You To Improve Your Business?

What is call routing? Incoming call routing is an excellent feature that comes as part of MeloTel’s VoIP-based Commercial Phone Services. When calls come into your business, they can be routed to different people and different locations set out by you. The feature enables you to determine where calls go based on the time of the day, how busy you may be or where you are located. With call routing, you can even have a…

The Importance Of Providing Positive Feedback

Call centre managers have tough jobs. This is isn’t the first we’ve acknowledged that and it certainly won’t be the last. Having to manage often-large groups of employees, organizing them into teams, monitoring their performances and providing feedback to improve productivity are all important parts of the job that can make or break a company’s success. In today’s blog, we’d like to emphasize the importance of that last quality. Providing feedback is a big deal!…