The Importance Of Practicing Excellent Hold Time Etiquette

Most often, the impression that one has of a business is determined by his/her interactions with its customer service department. It doesn’t matter how great a company’s products and services are, if its customer service representatives don’t treat their customers right, the image of that brand will be severely tarnished. For smart business owners, who care a great deal about their companies’ reputations, customer service is a top priority. Even the smallest things can have…

Can Making The Switch To VoIP Really Save Me Money?

The title of today’s blog is a question that we hear fairly often from prospective clients. And it’s certainly a fair one to ask. After all, for most North American business owners, VoIP is still a fairly new concept. This is something we’ve often acknowledged in both our blogs and in our conversations with our would-be customers. Thankfully, we’re happy to report that once the benefits of VoIP are revealed and understood, most do make…

5 Keys To Creating Blog Posts That Garner Business

At MeloTel, we’ve long believed in the power of the blog. Widely known as a creative and effective way to attract more visitors to websites, blogging is among today’s most popular marketing methods. Content marketing is huge when it comes to getting your website noticed in search engines. Google looks very favourably upon sites that are regularly updated with new content. But what are the best ways to put together your blog posts? The idea,…

5 Steps To Being A Superlative Call Centre Manager

Being a top-of-the-line call centre manager is no easy feat. You generally have a lot of employees to supervise, train and monitor and you’re expected to get them each to each produce positive results. A lot of weight is on your shoulders each day and it can make for a very high-pressured role in your company. You can, however, succeed at making your phone agents the best in the telemarketing business. And that would make…

5 Reminders Of Why You Should Make The Switch To VoIP

If you’re still using traditional landlines at your business, it’s quite possible that you’re not fully aware of all of the magnificent benefits that VoIP technology can bring you. And while the MeloTel Blog has remained focused on providing you with ample information about this fascinating innovation throughout the years, we feel that it’s time for a bit of a refresher on why you should make the switch to VoIP today! Here are five reminders:…

3 Ways VoIP Allows You To Improve Your Brand Image

If you haven’t yet taken advantage of VoIP technology, you’re missing out on a wide variety of benefits that can help to build your brand. One of the most shining examples is the fact that VoIP telephony allows you to make your brand a global entity. By being able to conduct phone calls anywhere in the world just as easily as if you were in your home office, VoIP enables you to greatly expand your…

3 Ways To Win Back Customers You May Have Lost

No business owner wants to discuss the fact that he/she has lost customers. It’s an unfortunate reality that comes for every entrepreneur, no matter the industry. There’s always bound to be some reason that a consumer will become dissatisfied with a brand. The most successful businesses, however, come up with ways of retaining customers and even bringing back the ones they’ve lost. And that’s because they follow a set number of customer-wowing techniques. Do you…

The Importance Of Calling Your Customers Back Promptly

One day. That’s the approximate maximum amount of time that most customers are willing to wait for a phone call to be returned. “A 24 hour period is quite long enough,” commented one of our new customers earlier this week when asked about the longest he feels he should wait to have his called returned. You see, when he was with his previous telecom provider, he put in a particularly urgent call and left a…

6 Telephone Customer Service No-No’s

No one ever said that working on the phone was easy. Well, maybe some people have…but they’d be lying to you! Whether you’re in sales or in customer service or a mix of both, conducting your job on the telephone always comes with challenges. The best phone agents know, however, to always keep their cool. They’re aware that literally everything they do and say is a reflection of the company they work for. So, there…

5 Top Benefits Of Providing Employee Feedback

Your company is only as strong as the employees who work for it. That statement rings true for each and every one of your customers. Because when they call your business, looking for assistance, they immediately associate the representatives on the phone with what your brand is all about. If they receive excellent customer service, your business looks good. If they are disappointed with their interactions, your entire brand gets a bad name. This is…