3 Ways To Improve How You Communicate With Customers

Communication is everything. That counts for both your personal and professional life. It’s not the first time we’ve pointed it out and it’s not likely to be the last. At MeloTel, we take the concept of strong communication very seriously. It’s the reason why we offer Commercial Phone Services, Website Maintenance Services and Domain, Email & Web Hosting among many other services that promote good communication between companies and their customers. Of course, making use…

6 Of The Best Ways To Provide Feedback To Your Team

It’s not uncommon for a sales team to struggle. It happens to the best of us. In fact, even the best teams have trouble living up to their reputations. Taking a look at recent results in the NBA Playoffs will tell you that. When it comes to your sales team, however, it’s important for you to be able to find ways to inspire its members when they are at their lowest. When members of your…

Highlighting The Greatness Of Voicemail To Your Email

Voicemail to your Email is great! We just have to say it. And while we’ve long confidently championed this awesome service that comes as part of MeloTel’s Commercial Phone Services, we were happy to recently receive an email, from one of our clients that expressed his extreme pleasure with this new service. Having been granted his permission, we’re happy to reveal some excerpts from that email to highlight the benefits of this great feature. “I…

Introducing Jay Bauer!

Please join us in welcoming Jay Bauer to the MeloTel team! We’re happy to have Jay join our company as its new Account Manager. Jay’s title, however, is a little unassuming. He is actually a multi-talented web designer and support technician with a long history of computer-based expertise. Having studied software engineering at Centennial College, Jay’s skill set has created a path towards being one of MeloTel’s top software developers and coders. “I’ve been a…

MeloTel Introduces Major Price Reduction!

Among the many things that we are proud of, here at MeloTel, is the fact that we save our customers money. It is, indeed, a fact. As we pointed out in our last blog, we’re willing to prove it to you even if you decide not to sign up for any of MeloTel’s services. To reiterate our promise to you, we will offer you a free, no obligation review of your current telecom bill. The…

Would You Refer Your Friends To MeloTel?

Both MeloTel clients and readers of the MeloTel Blog alike know that it’s no secret how proud we are of our customer service. We pride ourselves on the fact that many of our clients refer to MeloTel as a “people’s company”. One reason for that – so we’ve been told – is that we don’t treat our customers like anonymous numbers. Being a smaller company than the major telecom corporations enables us to get to…

5 Important Traits Of An Effective Communicator

As all business owners know, there is no one element of running a business that will make it a success all on its own. Presenting your brand as a top-notch entity in its industry comes as a result of combining a number of important facets into one and presenting it as your unique brand of excellence. Unbeatable customer service combined with high-quality products and services combined with always following through on promises – these are…

5 Drawbacks To Missing Your Deadlines

At MeloTel, we believe that excellent customer service has a lot to do with expedience. Our customers trust us not just to deliver on our promises, but to do so quickly. In today’s world, things are generally expected to happen pretty fast. We’re no longer living in a society where people understand that they have to wait for packages to arrive. Of course, this is still the case in many industries. But “can’t you just…

How Can Accessibility Save Your Business?

There is a long list of reasons why people will decide to work with your company. Among them are great products and services, excellent customer service and an inviting shopping atmosphere. There is also a long list of reasons why people may choose not to work with your company. A lack of the aforementioned is obvious. But the way we see it, here at MeloTel, there are some reasons on the latter list that shouldn’t…

4 Business-Boosting Benefits Of Using A Predictive Dialer

At one point in our history, all call centres incorporated lead sheets. These were physical pieces of paper that contained long lists of phone numbers on them. Call centre employees were required to manually dial each and every one of these numbers in order to contact prospective leads. Depending on what happened on each of those phone calls, they would jot down notes in whatever spaces were provided on those pieces of paper. As you…