3 Tips For Improving Customer Service At Your Call Centre

Telemarketing is a tough field. Anyone who has ever worked the phones knows just how difficult the job of a telemarketer can be. It really doesn’t matter what it is you’re selling. Telemarketers are often met with stereotypical responses that indicate disinterest before pitches have even begun. Working in a call centre environment can be a tiring, frustrating experience. This is why, as a call centre manager, you have such an important job. It’s of…

5 Ways To Encourage Referrals From Your Customers

We, here at MeloTel, would like to take this opportunity to say “thank you”. We’d like to thank all of our customers for entrusting us with being their telecom provider. We’d also like to thank those amazing customers who have taken the time to recommend our company to others. Thanks to you, we have been able to grow our brand exponentially over the years. We certainly couldn’t have done it without you! Referrals are of…

Why Should You Give Your Customers More Than What They Expect?

There are many components to building a company’s reputation. But it would be hard to argue that there is any one component that is more important than the opinions of customers that are spread among the general public. You could have the world’s greatest advertising campaign. You could offer the best products and services. But if your customer base doesn’t think the world of you, your business isn’t likely to grow in any significant way….

4 Problems You Can Avoid By Returning All Of Your Messages

Not some. Not a few. Not most. All. That’s how many of your messages you should be committed to returning. After all, you’re not interested in satisfying some, or even most of your customers, are you? In order to truly be recognized as an industry leader, you’ll need your business to have the reputation of a brand that can be counted on. And returning all of your messages can help you to gain that reputation….

5 Steps To A Building Better Business Website

In today’s business world, the importance of a strong company website cannot be understated. In many cases, your website will represent a person’s first impression of your business. And, of course, the old adage is true. You don’t get a second chance to make a good first impression – so your website better make your company look good! The thing is, far too many business owners neglect their websites, assuming that once they’re up and…

Why Do All Business Owners Need Caller ID?

By today’s standards, caller ID isn’t necessarily considered cutting edge technology. For quite some time now, people have been able to take looks at the screens of their home phones and cell phones and see the names and the numbers of the people calling them. Nevertheless, caller ID is definitely not a feature that should be underestimated or overlooked. It’s practically an integral part of any business’ success! What makes caller ID so important to…

4 Main Benefits Of Incoming Call Routing

In a number of our recent blogs, we’ve been highlighting the fact that MeloTel’s wonderful VoIP-based Commercial Phone Services can save small business owners a lot of money on their monthly bills. However, we’ve also been pointing out that there is no diminishing of the quality of service that our customers receive when they sign up with us. In stark contrast, our phone services actually provide our customers with a wide array of calling features…

5 Things Small Business Owners Can Do To Save Money

If it’s one thing that all business owners have in common, it’s that they like making money. Who doesn’t, right? What separates small business owners from owners of major corporations, however, is there need to work within tight budgets. Doing so entails spending money carefully, and in the right places. What to spend on advertising campaigns, hiring practices, inventory, equipment and more all come into play on regular basis in the minds of small business…

5 Steps To Making Great First Impressions Over The Phone

In today’s business world, the phone still rules. Yes, even in the midst of the global communication crazes that are social media, emailing and texting, the good old telephone is still an integral part of any company’s daily operations. It’s important to remember that, in many cases, the first impression that people get of your company will be made over the phone. So there are some speaking techniques to be mindful of. Now how hard…

4 Steps To Performing The Perfect Call Transfer

Excellent customer service is made up of a number of components. Among the most obvious is a friendly and approachable demeanour that endears people towards your brand. This is especially important for companies that conduct the majority of their business over the phone. As we’ve pointed out a number of times before, body language and facial expressions don’t translate through phone lines. Therefore, the “nice” needs to be turned way up in order to convey…