Happy New Year From MeloTel!

Welcome to the final entry into the MeloTel Blog for the year 2015. We’d like to take this opportunity to thank each and every one of our amazing customers for their continued support and trust in our company to provide them with our services. As well, we’d like to wish everyone a very happy new year and hope that 2016 becomes your more profitable year yet! We’d be only too happy to help for that…

Committed To Making Your New Year Your Best Year!

We hope you had an incredible Christmas and have been a enjoying a very festive holiday season! The MeloTel team took a few days off to celebrate the holidays with loved ones and, as of this morning, is back in the office. We will be here straight through Wednesday, December 30th, but will be taking the following couple of days off to welcome in the new year. Our first official day of business in 2016…

Merry Christmas From MeloTel!

On behalf of the entire MeloTel team, we would like to wish you a very Merry Christmas and the happiest of holiday seasons! Our office is closed today, but we wanted to inform you that we haven’t stopped working for you. You’ll notice that our Live Chat Support option is still available on our website. If you have any questions or concerns over the course of the next five days, please don’t hesitate to pass…

Let Us Help You With TeamViewer!

If you’re not a computer expert, you’re certainly not alone. Even with 2016 right around the corner, there are still many individuals who don’t consider themselves all that tech-savvy. Are we living in an internet-crazed, mobile device-loving world? Sure, we are. But, does that mean you have to be a whiz with every new technological advance? Not at all. That’s why you have MeloTel! At MeloTel, we know that the majority of our clients are…

5 Holiday Season Customer Service Tips

The MeloTel Blog has been discussing the concept of providing optimum customer service throughout the holiday season quite a lot lately. Sometimes, providing the best possible service means finding ways to satisfy customers even when no one is available to take their calls. Obviously, this entails having an adequate voicemail greeting in place. Providing accurate information that can help customers throughout the holidays is imperative if you want to maintain your brand’s reputation. But that’s…

5 Tips For Providing Top-Notch Service On The Phone

At MeloTel, we provide our customers with top-of-the-line services and equipment to help them do their jobs to the best of their abilities. Our Commercial Phone Services, for example, offer crystal clear communication over the cloud, allows for unlimited calling to over 22 countries AND offers a FREE Polycom Phone Program! Arguably, there is no better deal in the telecom industry – although we wouldn’t advise anyone to argue it. But once you take advantage…

5 Ways To Plan Your Holiday Customer Service Schedule

The holiday season is fast approaching. And while retailers all across Canada are undoubtedly experiencing a spike in sales, this time of year often marks a slow period for other business types. It’s not unusual for members of the service industry to shut down for the holiday season. Although MeloTel will only be closed for five days total this month, we know that many other businesses take even more time off. That doesn’t mean that…

Give MeloTel A Yelp Review!

At MeloTel, we treat customer service as a top priority. It means the world to us to know that we are providing our customers with excellent experiences with each and every interaction. When we’re falling short of providing such excellent experiences, it becomes of paramount important to us to make necessary changes. This is why we implemented the Customer Satisfaction Survey at the beginning of 2015. Our company president, John Meloche is committed to continually…

4 Call Centre Practices That Improve Performance

Call centre work is tough. For most people, it falls into the “it’s a dirty job, but somebody’s gotta do it” category. This is especially true in the world of cold calling. If you haven’t had the experience of being a telemarketer or live telephone representative for a company, you may be unaware of just how tough the job can be. Calling people that you’ve never interacted with before in order to sell a product…

The Importance Of Blogging To Boost Your Brand

You own a company. That company has a website. That website features your company’s products and services. But you haven’t noticed much of an increase in sales. What’s the problem? Canadians love surfing the internet, don’t they? Why aren’t they visiting your site more often? As with everything that you offer your client base, there must be a way to market your website. And content marketing is where it’s at! Remember that your company website…