5 Ways To Provide Employee Feedback Effectively

In our last blog, we excitedly introduced our brand new Monitor & Whisper Control Panel! This great service – as you may have already read – provides call centre managers with the ability to listen in on the live calls taken by their employees. It not only allows for monitoring, but it also enables supervisors to “whisper” information to their reps during their live calls. The service greatly increases a company’s ability to provide excellent…

Introducing Monitor & Whisper Control Panel!

Hello call centre managers! We have some very exciting new for you! We know how hard it is to manage the many different employees who make up your call centre staff. We know that you have a lot of individuals who work various phone lines all at once. And we know that you can’t possibly assist each and every one of them with their customer service techniques while they’re on the phones. Or can you?…

The Importance Of Adding Content To Your Website

You like going to the movies, right? Imagine if your local movie theatre never changed the list of titles that it showed. Can you imagine how quickly that theatre would go out of business? Who would pay to watch the exact same movies over and over for years on end? Obviously, such a movie theatre is unheard of. So why would you treat your business in much the same way? You wouldn’t. It’s important to…

5 Reasons To Take Advantage Of Conference Calling

This past Wednesday, we pointed out that VoIP technology has pretty much shot the telecom industry into the future. At least, this is what the 1989 film, Back To The Future Part II predicted. With the main character, Marty McFly (played by Michael J. Fox) arriving in the “future” on October 21, 2015 (interestingly, now the past), we discover that a number of technological innovations have become commonplace. Among them are the flat-screen, wall mounted…

5 Techniques For Leaving Professional Voicemails

Welcome to the future! At MeloTel, we proudly offer Canadian business owners the absolute best in  VoIP-based Commercial Phone Services. Our feature-rich service allows for communication abilities previously unheard of. VoIP has often been referred to as the “way of the future” in the world of telecommunications. However, we’ve long thought that VoIP is simply the way of today. Traditional landlines, the way we see it, are a thing of the past. Interestingly, today –…

5 Reasons To Return Every Phone Call

No matter the type of relationship, trust has got to be at its foundation in order for it to be successful. Consider your own relationships. Do you trust the people that you consider to be closest to you? Sometimes, it’s the smallest things that can make the biggest differences. We’ve said that many times before. Take the returning of a phone call, for instance. It may seem like a simple task, but it is often…

4 Methods That Ensure You Don’t Get Hung Up On

Doing business over the phone is nothing new. However, it will never get old. Funny how that works, isn’t it? At MeloTel, we specialize in providing Canadian business owners with VoIP-based Commercial Phone Services that help them to communicate with their important customers and colleagues in ways that were never-before available with traditional phone lines. The benefits of our cloud-based solution are many. But, as with all technology, it’s all about how the user uses…

The Importance Of Offering Freebies To Customers

There’s an old saying that says that “the best things in life are free”. The phrase is the title of a song and a film, but more importantly, is way of looking at life in a positive way. The idiom is likely often said to connote that love, friends and happiness are all unavailable for purchase. Therefore, the things that we most often take for granted should be cherished as they mean more than any…

5 Rules We Follow To Make Our Customers Happy

Here’s hoping you had an excellent Thanksgiving long weekend Canada! It’s back to business for MeloTel today. And, as always, we look forward to serving you. We must admit that we have quite a lot to be thankful for this year. Our business continues to grow as we continue to help the businesses owned by our clients to do the same. We’d like to take this opportunity to thank all of our clients for their…

Exploring The Importance Of Updating Your Website

In today’s world, it can be argued that a company’s website is its most important aspect. At least, when it comes to advertising and showcasing the products and services that a company has, there are few ways that are as popular and effective. A company website, however, is a lot more than a virtual store window. It isn’t simply meant to allow online visitors to browse anymore. Today, a company website needs to be a…