Introducing “Live Sales Chat”!

At MeloTel, we know that you’re busy. The busy business owner, in fact, is the type of person who best describes the ideal MeloTel client. This is because, at MeloTel, we understand the needs of the busy business owner on-the-go. We understand that you have a lot on your plate on a daily basis. We know that you’re often conducting business outside of your office. And, we know that keeping in touch with your clients…

3 Ways To Master The Art Of “Missed Call Damage Control”

You’re busy. No one is disputing that. As a business owner, you have a lot on your plate each and every day. Nevertheless, it’s not always so easy to keep people’s feelings from being hurt. Yes, you’re running a business and those who call you shouldn’t be taking it personally if you’re not around to take their calls. But, for some reason, many people take offence to having to leave voicemails. Having to both leave…

6 Ways To Secure Solid Call Centre Success

At MeloTel, we proudly work with a large number of Canadian business owners who choose to advertise their businesses in call centre environments. As a result, they employ large staffs and require a great deal of phone and computer equipment. Naturally, we’re only too happy to oblige them by providing our incredible VoIP-based Commercial Phone Services and all of the hardware necessary to run their businesses smoothly. However, part of the “smoothness” that comes with…

MeloTel Service Was Impacted – Reason For Outage

MeloTel Event: 619-6435 Date: June 22, 2015 Duration: 12:30pm to 1:19pm EST (49 minutes) Event Description: At 12:30pm EST today, our system monitoring tools alerted our system administrator. It was a text message from Nagios, our network monitoring software, warning us that something was wrong. We quickly discovered that one of our data centers, in Toronto, was unreachable from the Internet. This particular data center is in a secure building in Toronto, in a large…

5 Steps To Leaving Professional Voicemails

“Hey man, what’s up? Gimme a call back when you get this. Peace!” This is the type of voicemail message that buddies from high school may leave each other. However, in the business world, such messages are simply not going to fly. To be taken seriously, it’s important to leave voicemails that present the brand that you represent in a very professional light. But you may be surprised how many people misrepresent their businesses when…

Help Wanted: MeloTel Is Hiring!

Readers of the MeloTel Blog are very well aware that we’re very proud of our team. We proudly showcase each member of the MeloTel team on our website’s About MeloTel section. So you can imagine how important it is for us to ensure that each member of our team is as dedicated, hard-working and committed to the MeloTel mandate of making customers lives easier as the other. And we’re thinking that maybe you’d like to…

LastPass Security Breach Is No Major Cause For Concern

The worldwide web has provided us with many incredible ways to communicate with people from all over the world. As well, it also allows us to entertain and educate ourselves by being able to tap into countless sources with just a few button taps or keyboard strokes. Naturally, business owners from all over the world utilize the internet to promote their businesses as well. In fact, we can’t think of a reason why one wouldn’t….

4 Ways That Website Maintenance Can Grow Your Business

The popularity of the internet isn’t about to die down any time soon. In fact, it can be assumed that it will only continue to rise. Each day, it appears as if there is another new wrinkle to the whole internet surfing world. The worldwide web has essentially taken over as people’s chief means of communication, entertainment and locating useful information. This is incredibly important to keep in mind for your business. Does it even…

6 Tips For Executing Excellent Email Etiquette

In our last blog, we championed the use of email marketing as an effective strategy by which you can boost your business. At MeloTel, we practice what we preach. And, as such, we send out weekly newsletters to our fantastic subscribers. Our company President John Meloche chooses to provide personal touches to his interactions with his clients. Being personal, as well as personable, is just part of the MeloTel way. There is, of course, a…

6 Ways That Email Marketing Can Pay Dividends

Each week, MeloTel’s President, John Meloche sends out an email newsletter to his subscribers. He’s found that it is an effective way to keep his clients in the loop about all things that are going with MeloTel. Keeping his clients in the loop is a big part of his company’s mandate to keep customers happy by making their lives easier. Email newsletters are also great ways to inform customers about the various products and services…