Working Hard To Satisfy Our Growing List Of Customers

It’s the last day of April! And that means that it’s the last day for you take our Customer Satisfaction Survey in order to enter into this month’s draw for $100.00. If you have had any recent interaction with a member of MeloTel’s technical staff, then you are eligible to take the survey. It will only take you a couple of minutes. And you have the ability to enter every single time you have been…

Providing What You Can’t Get Anywhere Else!

At MeloTel, we strongly believe in providing our customers with experiences that they simply can’t get anywhere else. To us, it all begins with customer service. This is because it is never lost on us that we are customers ourselves. As a result, we always consider how we would like to be treated if we were in the shoes of our clients. That way, we can pretty much guarantee a fantastic customer experience with each…

The Importance Of Getting Your Company’s Message Out

Running a business is harder than most people may think. Business owners are part of a unique “family” of people who know that it’s more like working 24/7 than it is working a 9-5. There are so many tasks that needed to be handled each day. And, no matter how big a staff one may have, it always feels as if those tasks need to be handled individually. It’s just the way that an entrepreneur…

5 Techniques For Fostering Happy Hold Times

At MeloTel, we pride ourselves on being able to provide Canadian business owners with the most ideal tools to conduct business over the phone. Firstly, our VoIP-based Commercial Phone Services offer our clients a wide range of features that make crystal-clear communication easier than ever before. As well, our innovative DaFeeder Preview Dialer feature is the ultimate must-have technology for those who run call centres. The software greatly enhances customer satisfaction. However, while the benefits…

Introducing Google’s “Mobilegeddon”. It’s a doozy!

Google has announced its new mobile-focused algorithm, which will rank mobile-friendlier sites higher in searches. Described by some as “Mobilegeddon”, this will signifigantly impact many small companies with either low quality mobile sites or no mobile sites at all, as their sites will appear lower in the search results. The impact o this change is affecting not only clicks but the decisions people make based on searches. On the other hand, this is good news…

Revisiting The Benefits Of Single Number Reach

By simple virtue of the fact that you are a business owner, one can easily assume that you are a busy person. Running a business automatically means that you have a lot on your plate each and every day. In all likelihood, you even work on weekends and holidays. After all, if you aren’t looking out for the best interests of your business, then who is? Of course, you can’t do everything all by yourself….

3 Methods Of Maintaining Top-Notch Service Levels

All week long, the MeloTel Blog has been focused on the concept of superior customer service. After all, it’s a major part of our mandate as a company. Especially when it comes to providing service over the phone, it’s important to be sharply on your game. Your customer may not be able to see you, but he or she still knows whether or not you’re smiling! Being pleasant and polite is always important. But that’s…

OpenID 2.0 for Google Accounts is going bye bye

Some applications and websites use OpenID 2.0 for authentication when you’re signing in, and to access data that you’ve given them permission to access. OpenID 2.0 has been superseded by OpenID Connect. Starting April 20, 2015, OpenID 2.0 will no longer work for Google Accounts. VoipNow OpenID 2.0 is affected by this change. Please migrate to OpenID Connect by the shutdown date. Learn how to migrate to OpenID Connect, and the OpenID 2.0 end of…

5 Ways To Provide Superior Service Over The Phone

If you’ve been keeping up with the MeloTel Blog, then you know that a big part of our company’s mantra has to do with “making customers’ lives easier”. And while we remain very confident that our services help for that to happen, we know that it’s our customer service that really makes the difference. Serving our customers over the phone is a major part of our each and every day. And, as a result, we…

6 Key Techniques To Providing Top-Notch Customer Service

At MeloTel, we believe that nothing beats service with a smile. And that’s because smiles are infectious. You can’t help but smile – or, at least, smirk a little – when someone smiles at you. Moreover, smiles can be “heard” through the phone. When you’re speaking with someone who is friendly and pleasant, you’ll be a lot more likely to enjoy the interaction and have that positive mood transferred over to yourself. So naturally, this…