MeloTel Launches New And Improved Website!

Have you noticed that things look a little different around here? We are excited to announce that we have officially launched the all new and improved MeloTel.com! You know those changes that we told you were afoot a few blogs back? Well, you’re now welcome to check them out for yourself. You’ll notice that our snazzy new website is complete with a host of exclusive new photos, courtesy of Elegant Shots Photography. As we reported…

The Importance Of Employee Appreciation

With March now winding down, we are getting prepared to select a new winner of our monthly $100.00 giveaway. As you may already know, MeloTel clients who have filled out our Customer Satisfaction Survey are automatically entered into our monthly draw. Having begun this initiative at the beginning of the year, this month marks our third prize giveaway. We’re excited to announce March’s winner and will be doing so very shortly! We’d like to take…

3 Great Benefits Of Voice Mail In Your Email

With so many ways to communicate these days – telephones, email, social media – people are bound to have favourites. Arguably, social media sites such as Facebook and Twitter have become the most popular ways for people to share messages in 2015. But, at MeloTel, we believe that nothing beats the good old telephone. Actually, we should correct ourselves there. It’s the good “new” telephone that can’t be beat! VoIP technology has offered business owners…

Making The Necessary Changes To Better Your Business

Spring is here! Although it doesn’t feel like it, does it? At least, in the Greater Toronto Area where MeloTel is headquartered, it seems as if winter isn’t quite ready to let go of its grasp. With temperatures in the -10 degrees Celcius area today, it appears as if spring will be making a fashionably late appearance. When will this weather change? Perhaps, we’ll just have to be patient. Especially in the business world, patience…

3 Essential Elements To A Successfully-Run Call Centre

If it’s one thing we know, here at MeloTel, it’s that nothing beats the telephone in the business world of communication. Of course, the internet is arguably the planet’s most widely-used source of sending messages these days. And this is exactly why VoIP technology is so integral to today’s business world. Doing business over the internet – via your phone – is changing the ways in which business is done. And it’s helping for businesses…

Exciting Online Changes Afoot For MeloTel

There are some changes taking place at MeloTel, and we’re pretty excited about them! Then again, when haven’t we been excited about introducing something new to our customers? The whole point, we suppose, is that change is good. And, at MeloTel, we are constantly seeking ways to change things for the better. This is why we’re so proud of our Customer Satisfaction Survey initiative. It’s all about bettering our customer service. Of course, it also…

4 Reasons Customers Love Survey-Based Contests

People love getting things for free. But perhaps, there is nothing better than excellent customer service when it comes to the “freebies” that customers want the most. After all, getting customer service that fosters great customer experiences is what people expect. And they shouldn’t have to pay extra for it. This is why, at MeloTel, we’ve combined the two concepts by offering our monthly Customer Satisfaction Survey $100.00 giveaway! Each month in 2015, we will…

4 Reasons To Answer As Many Phone Calls As Possible

No matter what type of business you run, providing top-of-the-line customer service is of paramount importance. But that has always been the case, hasn’t it? The thing is, in today’s world, top-of-the-line customer service has a lot to do with immediacy. When people want their problems fixed, they want them fixed right away. No longer are customers willing to send inquiries only for them to be addressed days later. People aren’t particularly interested in calling…

The Importance Of Timely Customer Service

In today’s world, people are able to get their hands on what they want fast. In the past, the simple securing of important information often took a trip to the library. Today, instead of searching for that information-filled book to get answers, people are able to whip out their smart phones, type in a few letters and locate pertinent details within seconds. We really have come a long way. Technology, it can be argued, has…

3 Advantages That VoIP Technology Gives Your Business

In the business world – no matter what type of business you own – it’s always beneficial to be able to get a leg up on your competition. As a business owner, you want all the advantages you can get. At MeloTel, we’re extremely clear about one of the best advantages your business can make use of. And that’s VoIP telephone technology! The incredible strides that businesses have been able to take, thanks to VoIP,…