5 Great Benefits Of Switching To VoIP

‘Tis the season to be giving. And since you’re in the giving mood, it’s important that you don’t forget that all-important person on your list that you likely often forget. You! Okay, well to be more specific, your business deserves your generosity this holiday season. Generally speaking, people see the new year as a time for change. New Year’s Resolutions are all the rage this time of year, so maybe it’s time you pick one…

5 Ways To Ensure You Always Have Happy Customers

At MeloTel, we believe so strongly in customer satisfaction that it tops our list of priorities when it comes to running our business. Of course, satisfying our customers begins with the incredible services that we offer them. With everything from our amazing VoIP telephone solutions to blogging available in our list of features, we have grown our upstart telecom alternative into Canada’s Hosted Company. It is never lost on us, however, that our services aren’t…

MeloTel Now An Official Voting Member Of The CFIB

It’s not easy being the owner of a small business. We have tons of experience working with small business owners all across Canada, but it’s fair to say that MeloTel is a small business itself. We started as an independent alternative to the “big name” telecom providers and have grown exponentially as a result of our own hard work and determination. But there were many roadblocks and hurdles to overcome along the way. That’s why,…

5 Ways To Deliver Holly Jolly Customer Service

MeloTel is definitely in the Christmas spirit! For many, this will come as no surprise as our founder and President, John Meloche has never been shy to express his adoration for the end-of-year holidays. In fact, John is such a fan of this time of year that he’s the type of guy to record and release his own Christmas music. Seriously! In fact, go right ahead and download both the 2013 and 2012 versions of…

5 Ways To Use Hold Time To Your Advantage

The holiday season is a busy one. Talk about an understatement, right? Chances are you’re already feeling the added pressure of tending to a higher volume of customers than normal. This is also most likely the case with your call volume. A natural occurrence for this time of year, customers are clawing for information about their choice products for holiday gifts. As a business owner, you need to do all you can to satisfy them….

5 Ways To Keep Your Blog Going During The Holidays

You’ve probably got a lot planned this holiday season, don’t you? With all of the parties to go to, shopping to complete and food to eat, you won’t have much time to yourself! In many ways, this is a great thing. Business owners, of all people, could use a break during the holidays. Is there a better time of year to relax and celebrate in the company of your family and friends? However, it’s important…

5 Creative Approaches To Staying In Touch With Clients

With the holiday shopping season practically here, things are bound to get busier than ever. Not only will you have your own shopping to do, but you’re likely to be hearing from and seeing your customers a lot more in the coming weeks. At MeloTel, we’re in the business of “staying in touch”. And, as a result, we know that pretty much every business owner has to become a master of the “staying in touch”…

5 Over-The-Phone Customer Service No-No’s

At MeloTel, we don’t just care a lot about our business. We care a lot about your business too! After all, our company is only as successful as its clients. It’s our job to ensure that our top-of-the-line services help your business to thrive in ways that it never could before. Of course, employing VoIP technology goes a long way in making your telephone services the best that they have ever been. However, as we…

5 Ways To Provide Top-Notch Holiday Customer Service

The holidays are coming! And it’s not that you needed your trusty MeloTel Blog to inform of that – even though our past few blogs have been excitedly holiday-themed – we just thought we’d provide you with another reminder. Maybe, it’s because we simply love the holiday season so much around here, that we’re only too excited to discuss it every chance that we get. And then again, perhaps it’s because we know how much…

5 Benefits To Blogging About The Holidays

This holiday season, you’ll have ample opportunities to strengthen your customer relationships. Chances are, you’ll be receiving more visits to your place of business than usual. With the holiday shopping season comes more instances when you’ll be servicing customers that you could make impressions on that will help for even longer lasting relationships. But the holiday season doesn’t necessarily mean heavier traffic for all business types. Many businesses that function in service industries – our…