Introducing MeloTel Voice Broadcasting!

Happy Halloween everyone! No matter how you decide to celebrate tonight’s haunted festivities, everyone, here at MeloTel, wishes you a fun and safe (yet scary) experience! And what would Halloween be without treats? And what would MeloTel be without offering those treats up? We’re very excited and happy to announce yet another new innovation from the creative minds of Canada’s Hosted Company. Introducing MeloTel Voice Broadcasting! At MeloTel, we’re strong proponents of the telephone. And,…

5 Points That VoIP Addresses To Make Business Better

VoIP technology offers your company so many possibilities. It’s not like when Canadian businesses were forced to use traditional landlines to set up the phone systems for their companies. Wait. You don’t use VoIP technology yet? Perhaps, it’s time to look into this “wave of the future” in order to discover the many benefits that come along with it. A great place to start would be MeloTel’s Telephone Features page. Local & Toll Free Number…

5 Ways To Prevent Spam From Filling Your Inbox

At MeloTel, we are firm believers in email newsletter marketing. We generally send out a new newsletter each week. But it’s important to us that those who receive our newsletters are willing to accept them. Our mailing list subscribers always have the option of opting in or out of receiving our newsletters. It’s important, of course, to not make any of our newsletter recipients feel as if they are receiving spam. It’s important for business…

5 Guidelines For Handling Irate Callers

Over the past week, our blogs have been focused on the type of phone etiquette necessary to make sure customers get the best service possible. Not only do your customers need to depend on you to provide concise and accurate information, but they expect to be treated with high degrees of friendliness and respect as well. Admittedly, this isn’t always the easiest thing in the world to do. This is especially true when dealing with…

6 Steps To Securing A Well-Equipped Phone Staff

One of the hardest things to do is conduct business on the phone. You can’t see the person you’re speaking to, so you must be extra careful to make sure that your tone and demeanour are as affable and professional as possible. However, you’re not always going to be the one handling every call that comes in to your business. If you run a business that requires members of your staff to take calls, it’s…

5 Tips To Placing Callers On Hold

Good communication is everything. And when you conduct business on the phone, this is especially true. When you are not face to face with the person that you’re speaking to, it becomes really important to use appropriate tones and inflections so that your message is communicated clearly. You never want to be misunderstood as impatient, standoffish or one that exhibits any other negative character traits. This isn’t always easy. Especially when you’re handling customer complaints,…

5 Reasons To Never Miss Important Phone Calls

For some people, there’s nothing worse than being ignored. And that’s what it feels like when a phone call, email or text message goes unreturned. Such occurrences can often end friendships as arguments ensue over the meaning of the neglected reach out. In the business world, an unreturned call or message can receive an even worse response. When a business relationship is lost, money is lost. And that’s always bad for business. The thing is,…

5 Ways A Voice Can Make Your Brand A Top Choice

A lot can be determined by the sound of a person’s voice. Having worked in the telecommunications industry for many years, the members of the MeloTel staff have grown to know a thing or two about people’s voices. Their tones, inflections and even speed of speech can say quite a lot about their moods, intentions and attitudes. So what does that mean for your business? It means that the ways in which you and your…

6 Cool Ways To Make The Best Cold Calls

Working on the phones is no easy job. Companies all over Canada hire phone representatives to handle tasks that many people say is far too difficult for them to do. That’s why hiring competent phone staff is an integral part of many businesses’ success. Again, it’s not the easiest job in the world to do. And this is especially true for phone representatives who are required to make cold calls. It certainly doesn’t come without…

A “Refresher Course” In Why VoIP Is So Beneficial

Voice over Internet Protocol. It’s still a fairly new concept to a large number of business owners in Canada. So honestly, we don’t get too surprised when we are asked “what is that?” when referring to the internet-based technology that got MeloTel started as a company several years back. Our attention to this increasingly-popular advancement has helped our company to grow exponentially since its inception. And it can help yours to grow as well! To…