Client Spotlight: Canadian POS Corporation

We hope that you’ve noticed, by now, that MeloTel’s loves its customers! And to show our appreciation for them, we enjoy posting “Client Spotlight” blogs to highlight just how great we think they are. These blogs also help to shed light on the great relationships that we’ve developed with Canadian business owners over the years. Readers of our blog know how important it is to us to develop and grow strong business relationships. We’re happy…

5 Reasons Why Hold Music Is So Important

You call up a company. You travel through the various voice prompts in order to get to the right department. You speak to a representative. And, at some point in the conversation, you’re placed on hold. What do you hear? The answer to that question can certainly have a big impact on your opinions about the company. Is it dead silence? Is there a recorded message? Are you listening to hold music? Consider your opinions…

5 Things To Say To Make A Customer’s Day

You’ve heard it time and time again. Nothing beats good customer service, right? As a business owner, it’s likely that you’ve both recited and practiced this mantra in one way or the other. Knowing that your customers come first because they are the heart of your business is an extremely important part of running a successful company. And yet, all business owners manage their customer service practices in different ways. Many companies have policies that…

Client Spotlight: Synergy Marketing

Last week, in our “Thankful For Your Touching Testimonials” blog, we expressed our gratitude to a number of our amazing clients who kindly offered up some wonderful words about their experiences with our business. This wasn’t our first blog, by the way, to highlight how awesome our clients are. In the past, we’ve posted “Client Spotlight” blogs to show our appreciation to our clients. And today, we’d like to continue that trend by shining the…

5 Signs Of An Eventual VoIP Takeover

In the business world, there has been some talk about the potential for VoIP to one day completely take over traditional calling. It’s hard to argue that there are a number of benefits that VoIP technology provides that you can’t get from your age-old landlines. Companies all over Canada are taking advantage of VoIP telephone systems and finding that the benefits far outweigh those of their previous telephone connections. But is it bound to do…

5 Ways A Strong Voice Benefits Your Brand

Your company has a voice. True, it may not be something that people can always hear, but it has a voice nonetheless. The way in which you write your newsletters, the way that your content is written on your website and the way that you compose your emails all reveal the “voice” of your brand. Is it friendly? Is it engaging? Is it informative? Is it articulate? What type of impression does the voice of…

Thankful For Your Touching Testimonials

At MeloTel, we strive every day to provide our clients with the best possible customer service experiences. We take great pride in the wonderful services that we offer, but it means a whole lot more to us to know that our interactions improve the lives of our clients each and every day. Now, that’s not just us saying so. Our customers are only too kind enough to express their gratitude towards us. “I have been…

5 Steps To A Professionally-Written Website

We all know the old adage that “you only get one chance to make a first impression”, right? So what first impressions are you giving to your customers? You may be wondering how you may even know the answer to such a question. Well, ask yourself this question first: how often do you get new customers that were referred to you by your website? Perhaps, the real question is: just how effective is your company…

5 Signs That You Have Happy Customers

Business owners tend to talk about their companies a lot. And why shouldn’t they? They’ve worked hard to get it off the ground and work even harder to keep it afloat. Of course, the most successful business owners have gotten their brands to places where they are thriving. So who wouldn’t want to talk about that? No matter how much you talk about your business, however, you will never be its best spokesperson. You know…

5 Keys To A Top-Notch Company Website

In our last blog, we detailed various traits that a company must possess if it wishes to be recognized as a top-notch over-the-phone customer service provider. We began our last blog, however, mentioning that we live in a digital world where people love using the internet. And, as we’ve mentioned in a number of older blogs, your company’s online presence needs to be a strong one in order to be considered a viable option in…