Introducing Voice Operator Panel!

Who’s introducing a brand new feature bound to make your business run better? MeloTel, that’s who! Never shy to introduce new and inventive features, and always eager to improve the business atmosphere and productivity of your brand, MeloTel is back at it again with another great innovation. It is with great pride that we introduce the all-new Voice Operator Panel! A professional SIP soft-phone for operators and receptionists, the Voice Operator Panel can be used…

Introducing The Service Status Dashboard!

In our last blog, we discussed the importance of being accessible to your clients. At MeloTel, we consider it crucial to keep our customers constantly informed. Our clients know that we regularly come up with new ways to keep them in the know. The recent addition of the MeloTel Wizbox is just one of those examples. And it was met with great feedback! The MeloTel WizBox, as you may already know, is a collection of…

Being Accessible = True Customer Care

On the top of the lists of pet peeves that the majority of customers have is “Companies That Don’t Get Back To Me”. Is there anything more annoying that leaving a message for someone and that person not returning your call? It’s not only considered annoying, but disrespectful. Surprisingly, many business owners have not yet mastered the task of getting back to their clients’ queries in timely fashions. This can severely hurt customer relationships and,…

6 Key Ingredients To A Successful Call Centre

Running a call centre isn’t easy. And it’s certainly doesn’t get any easier when you’re without the tools necessary to run a call centre in a way that can help your company generate money. Clearly, you want friendly and knowledgeable employees to work your phones. Often, it’s the inflections in a person’s voice that can make him or her successful as a call centre employee. But your company’s mission statement also needs to be fully…

5 Reasons To Get A “Fresh” Company Logo

It’s important to keep your business “fresh”. In our last blog, we discussed the many reasons why your website should reflect your brand’s ability to keep up with the times and keep your customer base excited. There are, of course, numerous ways that you can communicate that your company is on the ball and ahead of the curve. And a new business logo is one of them! Companies change their logos all the time. Not…

5 Reasons To Keep Your Website “Fresh”

For quite some time now, the word “fresh” has been used as a slang term. You don’t have to be a member of the hip-hop community to know that the term has always been used to connote positivity. Simply put, something “fresh” is considered good. But it’s more than just being “good” that makes something “fresh”. It’s all about being up with the times, being innovative, new and interesting. Is your company “fresh”? The answer…

5 Fabulous Ways To Thank Your Customers

St. Patrick’s Day was yesterday. And Easter is coming up next month. But, for some reason, MeloTel feels like celebrating Thanksgiving! It’s not so much the turkey dinners that have us in the mood to give thanks – it’s our great customers who make us want to show our appreciation. We’re well aware that without our customers, our company couldn’t exist. So thank you! Thanking your customers, by the way, should be a common practice….

Make MeloTel Your Support System

Running a business can be tough. It should not come as a surprise to you that you’re bound to have bad days. But just because there should be no surprises, it doesn’t mean you’re not going to be put off by situations that don’t go your way. When you’re having a rough go of it, it’s important to have people who are important in your life support you. Sometimes all you need is a listening…

Time To Spring Into Action

It’s a mess out there! At least, if you’re living in the City of Toronto – home to MeloTel – you’re experiencing quite the winter storm today. But wait, isn’t spring supposed to be just a week away? It sure doesn’t seem like the season when flowers are blooming and the sun is shining warmly is right around the corner. What to make of the constant snow and cold? As a business owner, it shouldn’t…

Using Our Voice To Promote Your Business

With March Break starting today, there is a greater opportunity to for you to welcome more customers into your places of business. Of course, those new customers may be a bit younger than you’re used to. Students from all over Canada have been given a week off of school this week. And we all know that doesn’t necessarily mean that they’ll be doing more studying. Chances are that many of them will be doing more…