Get Your Holiday Season Off To A Flying Start

It’s finally November! Well, maybe not “finally”. To be honest, it feels as if 2013 has completely flown by. And what a year it has been for MeloTel! So much has happened within the span of a year that it has made us feel that, even though it is flying by so quickly, we’ve grown so much. With that, we’d like to send a very special thank you to each and every one of you…

Your Online Presence Means More Than Ever

In our last blog, we reiterated our claim that a strong internet presence is crucial to the success of your business. Just a few months back, we took our own advice, here at MeloTel, and completely revamped our website. Part of our mission was to ensure that we were clearly communicating to our clients the various services that we offered. We also wanted to demonstrate having our hands on the pulses of our customers. Today,…

Designing Your Website For Lucrative Holidays

With Halloween coming up this week, it is likely that you have already set up your store with the traditional black and orange-coloured decorations that are in keeping with the season. Pumpkins turned into jack-o-lanterns, skeletons, ghouls, goblins, ghosts and witches are all part of the norm as we lead up in to Thursday. As a business owner, you no doubt have your hands on the pulses of your customer base. And, for the most…

5 Tips For Top Telephone Etiquette

Okay, so you’ve got your phones all set up and connected, ready to go. You’ve got your DaFeeder Preview Dialer ready to feed those leads to your call centre associates. With your business ready to make contact with the world, there is another very important aspect that you need to have locked in. And that’s your customer service regimen. But you knew that already, didn’t you? You can have the greatest phone system in the…

Choose Your Road To Happiness With MeloTel

In our last blog, we introduced our new DaFeeder Preview Dialer. And we’re actually pretty excited about it! This is because we know first-hand just how useful it is. In fact, we’ve used DaFeeder ourselves for some time now and have quickly come to experience its many benefits. If your business operates a call centre, you will definitely garner greater success utilizing this awesome dialing system. Naturally, you will also have to equip your call…

Run ‘DaBest’ Call Centre Using “DaFeeder”!

Keeping in constant contact with customers is a must for most business owners. And for some, making the first point of contact via the telephone is a key component to what makes their businesses successful. In many cases, Canadian business owners employ the use of call centres, hiring talented phone staff to make those first points of contact with prospective clients across the country. For some companies, their phone reps are required to dial various…

MeloTel Makes Reliability A Top Priority

Reliability. This is a hugely important character trait in a person. If you can’t rely on someone, there really is no trust. And trust is a hugely important part of any relationship. So when you think about it, why wouldn’t these traits be just as important for any business that you’re dealing with? Reliability and trustworthiness are essential elements to building strong relationships with customers. As we blogged about yesterday, some companies are losing the…

Big Boys Suffer Major Network Outage

As has been well documented on the MeloTel Blog over the past couple of weeks, our company has been going through quite an exciting journey. As if adding a newborn to our family last week wasn’t thrilling enough, our company has grown exponentially with our services becoming more and more popular among business owners across Canada. Those “big boy” companies, on the other hand, haven’t had themselves the greatest week. You are likely well aware…

Offering Options Optimizes Optimism

If we’ve learned anything over the years, here at MeloTel, it’s that customers truly appreciate options. Not all businesses are the same size and therefore, not all businesses have the same needs. As well, not all businesses offer the same goods and services, so not all businesses have the same requirements. The bottom line is that every business is different. So why offer them all the same thing? At MeloTel, we provide options for all…

Much To Be Thankful For This Thanksgiving

Happy Thanksgiving Canada! At MeloTel, we certainly have a lot to be thankful for. Firstly, with the arrival of baby Mark earlier this week, the entire MeloTel Team has let out both a collective sigh of relief and an exclamation of glee all at the same time. Over a week past due, Mark was delivered by C section on Tuesday to the delight of his parents, John and Kathryn. Not only are we thankful that…