No One Likes To Be Swindled

Apparently, it's no surprise to many of our friends, family members and clients that “big name” telephone companies aren't always the easiest businesses to deal with. After our last couple of blogs, the emails, Facebook messages and phone calls have been rolling in with accounts of what it's like to...

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Keeping Our Customers In The Loop

We can’t lie. Last week was a pretty frustrating one for us, here at MeloTel. Hey, no one ever said that running a business wouldn’t come without its hardships. But what is most frustrating for us is when we have system issues that are beyond our control and, in turn,...

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Web Server Incident Report – August 2, 2012

The short description: The server backups took longer than expected and as the web traffic started to grow the server got overloaded and crashed. TIMELINE for Thursday, August 2nd, 2012, 10:15-19:20 10:15 The first internal monitoring alert arrived 10:17 First customer e-mail arrived 10:18 First attempt to log in to the server 10:18 Acknowledged the...

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Web Server Incident Report – August 2, 2012

The short description: The server backups took longer than expected and as the web traffic started to grow the server got overloaded and crashed. TIMELINE for Thursday, August 2nd, 2012, 10:15-19:20 10:15 The first internal monitoring alert arrived 10:17 First customer e-mail arrived 10:18 First attempt to log in to the server 10:18 Acknowledged the...

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